6-bedroom pool home with spa and game room, Windsor Hills, 4 mi to Disney

Hi Connie Thanks for taking the time to leave feedback following your stay. We really appreciate it! BTW - we agree that the Walmart is an absolute mad-house! We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.

Hi Theresa Thanks for your feedback. We know that you have stayed with us previously, and were unhappy that this visit was not to your satisfaction. The hot water tank/heater is operating correctly - it's just an 80 gallon tank and if everyone uses it for a long-ish shower, then it runs out of hot water. We've advised the owner of this issue (who arrived immediately after your stay) and they are looking to install a larger tank for future guests. We are sorry if there was spray paint in the garage that was dangerous to your children. We will remove it. We're puzzled by your comment regarding the TVs because there is one in every bedroom?!? We will ask the owner if they've removed any and ask them to replace if there are missing TVs. As you know, the ambient air temperature during your stay was too low for the pool heat pump to warm up the pool effectively. We explained this to you and refunded you the cost of the optional pool heating. We regret that we are unable to guarantee that the pool will be heated to a desirable temperature during the coldest weather. The bubbling spa is not a Jacuzzi or a hot-tub and doesn't heat independently (this is highlighted in the advert). We are concerned that you thought that there was a tiki bar at the Windsor Hills Resort as this is not a feature that we (or they) advertise or claim. There are other resorts with a tiki bar, so perhaps you confused the property you booked with another that you had seen? We hope that you will find the perfect vacation rentals to stay in the next time that you visit Orlando.

Hi Melinda Thanks for leaving a review. We are sorry if there was a misunderstanding, but our housekeeping had reported the problem to the office, which is why we raised the issue with you. We're glad that it was resolved.

Hi Donelle Thanks for taking the time to leave a review. Your feedback is appreciated. We're delighted that you had such a great time at the house. We hope to see you again soon. Please remember that you can save when you book directly with us as a returning guest next time.

Hi Karen Thanks for taking the time to review your stay at "Windsor Dream" - a vacation home by VillaDirect. We're glad to read that the house and the location were perfect for your needs. Thanks for your feedback on the trash instructions. There's meant to be a sign posted on the wall (in a frame) explaining what to do - so we will check it's still there or put a new one in. As standard, we provide a single roll of TP in each bathroom, plus a starter bar of soap, trash bags and kitchen towel for each guest. It is meant to be a "starter pack". However, following feedback from many VRBO guests, we are currently reviewing the supplies that we provide as a starter and intend to provide a much more guest-freindly starter pack later this season. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.

Hi Christian - Thanks for leaving us a 5-Star review. We look forward to welcoming you back again soon.