Lattitude Adjustment - Ocean Walk

We take concerns like this very seriously and always aim to respond quickly and effectively. When this was first reported, our team responded immediately (within a few minutes) and had a licensed pest control company at the unit within a very short time to inspect and treat. When the guest later reported additional activity, we again responded right away and arranged for a follow-up service to ensure the issue was fully addressed. As is sometimes the case following treatment, activity can temporarily increase as part of the process. The unit is on a regular pest control schedule (monthly), and we take proactive steps to maintain a clean and comfortable environment for our guests. This is not representative of the typical guest experience. We did provide compensation to help make up for the inconvenience. As mentioned in the review, we took it a step further and brought the guest a bottle of wine and chocolates as a friendly gesture. The guest appeared to be satisfied. Our team is always committed to resolving any concerns as quickly as possible. We encourage future guests to review our overall feedback, which reflects the level of care and responsiveness we strive to provide.

I appreciate you saying that the communication with me was easy. I try to give the guests the best possible experience. I wish I would have known that the staff wasn't 100% satisfactory, because I know the building management team and they are amazing. We could have addressed the issue immediately.