Sea Pointe 308 - Oceanfront 1VÆR - Indendørs pool & jacuzzi

We’re sorry the unit was not clean and ready when you arrived, and that you had to move to other accommodations. We understand how disappointing it was to lose the oceanfront location you had booked. We appreciate your recognition of the hostess’s efforts, and we’ll review what happened to help prevent this from happening again.

Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations, especially while you were traveling with a sick child. We understand how stressful that situation must have been, and we're sorry that the condition of your room added to that stress. We appreciate you bringing the cleanliness concerns to our attention. This is not the standard we strive to provide, and we regret that you felt you had to clean the room yourself. We also appreciate your consideration for our staff by declining additional housekeeping given your child's illness. We're glad our team was able to refund the $50 inspection fee, but we recognize that this did not make up for the inconvenience you experienced. Additionally, we apologize for the maintenance issues you encountered with the shower. Your comments have been shared with our housekeeping and maintenance teams so these concerns can be addressed. We value your feedback, as it helps us identify areas where we need to improve. We're truly sorry your experience was disappointing, and we appreciate you giving us the opportunity to learn from it. We wish you and your family good health and safe travels.