Near Skiing: Pocono Lake Cabin w/ Screened Patio

"The right vacation home is everything, and we’re so glad you enjoyed the quiet location and easy access to the lakes for family activities. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We want to clarify that the screened-in porch has a mesh roof, which can allow water in during heavy rain, but the house itself is fully protected.- We’ll make sure the lawn care team keeps the fire pit area trimmed and guest-ready moving forward.- We’ve reminded our team to double-check propane levels, so the grill is ready for use.- We plan to replace the bathtub covering this fall to keep the bathroom in great condition.Thank you for your feedback."

Stacey, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We want all of our guests to rest easy when they stay with us, and we’re so sorry that your safety was called into question. Providing an inclusive and welcoming environment for all of our guests is at the forefront of our mission. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -We are surprised to hear that you felt unsafe, potentially due to your racial background. Nevertheless, this is a matter that we take very seriously as we believe all guests should feel at home in our unit. Though we are yet to receive similar complaints and we believe that it is a safe area with friendly visitors. There is 24-hour security present so we are certain that any potential risk is mitigated. -We are sorry that you were disappointed with the cleanliness of the unit. We have informed our cleaning service of the apparent issues you brought to our attention so that they can practice greater attention to detail when servicing the property. -We use professional photographers so we can ensure our images accurately reflect each property and guests can decide before booking if features such as the lighting would meet their expectations. We had all lights turned on when we took the pictures for our listing. We believe that there is ample lighting and that the size of the unit is as advertised. Thank you for your insight, and we hope to have the opportunity to host you again soon!