2/10 Terrible
Shyann W.
19 Dec 2022
Liked: Check-in, communication
Disliked: Cleanliness
Ewww!!!!
Nasty nasty nasty!!! Upon arrival (after hours) we instantly noticed the floors were still dirty, hair and dirt was still in the jacuzzi tub, and there was dried BLOOD in both bedrooms on the walls! They were in areas that could easily be avoided so we decided to not disturb those areas and I would call in the morning to get it cleaned. We then decided to get in the hot tub with our children where we discovered broken class in the bottom. (after calling the next morning we was assured they dumb and refill after each use… there is no way that happened and the glass wasn’t found at that time) Still, we tried to enjoy our time. By this time it was really late and we we’re all just ready for bed… we attempted to get our children settled only to discover more nastiness on the “clean” blankets! We finally found 1 blanket that was clean although it had holes all in it. I called first thing the next morning to the main office where the lady I spoke with was very helpful and did send fresh blankets for the next night . She also didn’t charge us the pet fee that we was apparently supposed to be charged although we was never told about this fee when we had spoken to then previously and told them we would be traveling with our pet. She said she wasn’t going to charge me that fee for the inconvenience. We left for breakfast and came back to all those problems fixed only to find more nasty problems around the rental… after doing our family outing for the day we returned (once again coming in late and the office was closed) to discover yet again more BLOOD had not properly been cleaned up. This time we noticed it was on the BED we had been sleeping in!!!!! Not directly on the sheets we were sleeping on but it’s was covering the mattress cover under the thin sheet we had been sleeping on! We only discovered this because one of my children accidentally pulled off the top sheet. The mattress cover hadn’t even been removed and washed after someone had an accident on the bed. They just simply covered it up with a “clean” sheet! I’ve never felt more gross!!! We also noticed this night that under the sink where they keep the clean towels that they were nasty and looked like they had never been wiped out! We called the office again the next morning and complained yet again. They offered to give me back $75 on my card again for the inconvenience. Fact is this room needs a good cleaning and fast! We will not stay again!
Shyann W.
Stayed 2 nights in Dec 2022
