4/10 Poor
Nina H.
25 Apr 2024
Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication, location
Nice place BUT extremely challenging communication and needed a car
This was our second VRBO after our first one turned out to be a scam. Once we arrived, the code that we were given to enter did not work. I tried to contact the owner, but got voicemail. With myself on the phone with VBRO And my friend on the app chatting with a VBRO rep, we spent over an hour trying to get in touch with someone to get to the owner so that we could get the correct code to enter the property. The frustrating thing was once we got in touch with the owner, we were accused of not having read the instructions. It took me sending a screenshot of the email I received with the incorrect entry code for the owner to realize she had not changed the code. Then she blamed VRBO for having a difficult site to navigate. Once we got inside, the property was fine and would’ve been good if we could’ve gotten in earlier with our bag of groceries and luggage. By the time we got in, we were not in any mood to cook. Then there was a storm which was not the owners problem, but it knocked out the Wi-Fi. We both brought work to do on our laptops and also the TV is a smart TV that only worked with Wi-Fi. So second full day was a bust. We contacted the numbers given for problems and spent much of the day trying to get ahold of either the owner or her property manager to help us try to troubleshoot the problem. Also note, it’s not a good walking neighborhood so you need a car.
Nina H.
Stayed 2 nights in Apr 2024
