8/10 Good
Sarah U.
28 Jan 2024
Liked: Cleanliness, check-in, communication, location
Great Location
We stayed at this property with our 2 under 2 children for a week to escape freezing temperatures in Canada.
The home is in the perfect location, close to the airport, zoo, aquarium and various other attractions and amenities. Property is clean and updated with the basic essentials needed for a comfortable stay. Haley was quickly responsive to all my inquiries and questions and allowed us to check in early so we could get our little ones down for a much needed nap after a long travel day. Very appreciated!
The only disappointment of our trip was that we booked this specific property based on the advertised heated pool. It was only after we checked in that we learned that when outdoor temperatures are below 40 degrees the pool is not heated to a temperature suitable for swimming.
I have since seen other booking pages that state this information in the booking page or offer the option to pay extra for pool heating, this amendment to this listing would alleviate confusion and disappointment for future guests.
Hoping to swim with our littles everyday this put a damper on the trip and forced us to find other activities to keep busy. The host did offer a small refund as compensation or the option to check out and pro rate our stay with 3 days left in our booking. We accepted the refund as the idea of packing up and moving locations a few days before packing again was not realistic and we appreciated the hosts gesture to help us offset the activity costs.
Sarah U.
Stayed 7 nights in Jan 2024