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The Richmond Hotel, BW Signature Collection

Hotel with a 24-hour front desk, a short walk to Cavern Club

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Room
Private kitchenette
Check-in/check-out kiosk
Bathroom
Room

Reviews

8.2 out of 10
Very good
1 bathroom

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Pet-friendly
  • 24/7 front desk
  • Laundry

Explore the area

Map
24 Hatton Garden, Liverpool, England, L3 2AN
  • Liverpool ONE
    ‪8 min walk‬
  • Liverpool Pier Head Ferry Terminal
    ‪12 min walk‬
  • Royal Albert Dock
    ‪15 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪18 min drive‬

Rooms & beds

-1 bedrooms

1 bathroom

Spaces

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Quest Liverpool City Centre

  • Free WiFi
  • Air conditioning
  • Laundry
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9.4 out of 10, 970 reviews
The price is CA $107
CA $133 total
includes taxes & fees
Jun 8 - Jun 9
Quest Liverpool City Centre

About the area

Liverpool

Located in Liverpool, The Richmond Hotel, BW Signature Collection is in the city centre and near a train station. Cavern Club and The Beatles Story Museum are cultural highlights, and travellers looking to shop may want to visit Liverpool ONE and Cheshire Oaks Designer Outlet. Looking to enjoy an event or a game? See what's going on at Anfield Stadium or M&S Bank Arena.

What's nearby

  • Cavern Club - 6 min walk - 0.5 km
  • Liverpool ONE - 8 min walk - 0.7 km
  • Liverpool Pier Head Ferry Terminal - 12 min walk - 1.0 km
  • Royal Albert Dock - 15 min walk - 1.3 km
  • The Beatles Story Museum - 18 min walk - 1.5 km

Getting around

  • Moorfields Station - 5 min walk
  • Liverpool (LPL-John Lennon) - 34 min drive

Restaurants

  • ‪Lovelock's - ‬5 min walk
  • ‪Fattoush - ‬1 min walk
  • ‪Sultans Palace - ‬5 min walk
  • ‪Shenanigans - ‬2 min walk
  • ‪The Ship & Mitre - ‬3 min walk

About this property

The Richmond Hotel, BW Signature Collection

Hotel with a 24-hour front desk, a short walk to Cavern Club
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and conference space are on-site.
The Richmond Hotel, BW Signature Collection offers 139 accommodations with a safe and designer toiletries. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 50-inch flat-screen televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include portable fans and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English

Amenities

Pet-friendly
Free WiFi
Restaurant
Laundry
Breakfast available
24/7 front desk

House Rules

Check in after 3:00 PM
Minimum age to rent: 18
Check out before 11 AM
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Pets

Pets allowed
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Smoking

Smoking is not permitted

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per day
  • Breakage deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately GBP 14.95 for adults and from GBP 5.00 for children
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 20.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires a deposit equal to 20% of the cost of stay for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Frequently asked questions

Is The Richmond Hotel, BW Signature Collection pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of GBP 25 per accommodation, per night. Service animals are exempt from fees.

How much is parking at The Richmond Hotel, BW Signature Collection?

Limited spots are available.

What time is check-in at The Richmond Hotel, BW Signature Collection?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Richmond Hotel, BW Signature Collection?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is The Richmond Hotel, BW Signature Collection located?

Located in the heart of Liverpool, this hotel is within a 10-minute walk of Royal Court Theatre, Cavern Club and Liverpool ONE. Royal Albert Dock and Liverpool Pier Head Ferry Terminal are also within 1 mile (2 km). Moorfields Station is 5 minutes by foot and Liverpool Lime Street Station is 9 minutes.

The Richmond Hotel, BW Signature Collection Reviews

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 383 out of 942 reviews
Rating 8 - Good. 356 out of 942 reviews
Rating 6 - Okay. 122 out of 942 reviews
Rating 4 - Poor. 50 out of 942 reviews
Rating 2 - Terrible. 31 out of 942 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marcia, Toronto, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice (beds were comfortable and room was well designed). Great location!
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and facilities. Room was so clean it felt brand new.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Our first apartment was lovely however had no air conditioning and the front desk said nothing. We had to call down to enquire and they did not seem too concerned despite it being an oven in the room. We asked to be moved but they could not do so until the next day. They were good about moving us albeit it was inconvenient as we had to store our luggage and wait a full day to get back to our room. While the staff were very sweet, we did not get one apology. The room was very comfortable and we had lots of space, which was great.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

4/10 Poor

Carolyn, Victoria, BC Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I felt sorry for the staff as this property does not live up to it’s 4 star rating. Dirty and tired and no heat in our first room. Second room had major leaks in the bathroom. Overall poor renovations, no sound proofing, and old soggy mattresses. Major safety violations when the fire alarm went off in the early morning (my partner is a professional firefighter). Fire doors did not close, alarm was silenced by staff. Not sure how this is considered an Expedia VIP hotel.
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
When I arrived I was told that they didn’t have a room for me at the property so they found me a equivalent room at a sister property known as “ Sleep Eat Love”. So I went over there to find out that it was actually a hostel. The room had 2 wooden beds , no tv no kitchen , no 2 king beds which is what I booked and paid for. I called back and with some argument I got my room back. This was a horrible experience. I want my money back!
Stayed 1 night in Jan 2019

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
This review was submitted before 2018 and has not been verified.

2/10 Terrible

lg harpell, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

Staff were disrespectful and not helpful. The bug crawling across my counter was the worst part. I asked the night staff to pre-book a taxi to be called for 9:45 AM. I asked the clerk at 9:42 if the taxi was booked. She said "just go outside it will be there". No taxi at 9:45. I went back into the hotel at 9:46 and asked where the taxi was. She told me "it is on it's way. At 9:50 I returned and asked where the taxi was. She said "traffic is delaying the taxi". I said I ordered it last night. How can that be. The taxi showed up at 9:55. I asked the taxi driver why he wasn't there on time. He stated they just called at 9:50. So they lied to me. I missed my train. The room was dirty and the crawling bug across my counter was horrific. The complimentary fruit is a joke. I asked for it three times. Why do I have to beg for something they said was complimentary. Do not stay here. Staff said I was becoming a pain because I asked about the fruit. Not helpful or friendly. I took pictures as I do jot think anyone would believe me. Lights in bathroom above sink never worked. Cracked floor tiles in bathroom. Scuffed and dirty walls.
Stayed 4 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

beautiful remake of historic building

top notch from room to breakfast
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower leaked into room. I needed to carry my heavy bags up several stairs to get to room.
This review was submitted before 2018 and has not been verified.

8/10 Good

Russel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Need new repairman

Hotel is nicely updated but their engineering is terrible. Had no air conditioning. They tried to fix but he forgot Twice! Changed rooms after one day it broke too ! I give up. Too bad nice remodel and great staff but poor infrastructure
This review was submitted before 2018 and has not been verified.

6/10 Okay

jane, NB, Canada

Close to downtown Liverpool and near beautiful doc

good location. Close to train station. Helpful staff re directions, dining suggestions.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable. Great to have cooking & laundry facilities. I hope the hotel can maintain it's standards for cleanliness

6/10 Okay

Rajesh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Disappointed.

The Richmond used to be a great property but feels neglected of late. Room given initially was so smelly, asked the manager and to his credit changed the room to something more pleasant. Overall, the cleanliness is not great, lots of visible damage to the hotel, but only stayed for one night so made do. Have stayed before an the hotel does have a nice wing which is newer but rest of it was poor and it's the second time I've needed a room change.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful Hotel in every sense of the word. Excellent location ,excellent service by charming staff . It takes you back to what Hotels were like in times gone bye. Everything on a Grand Scale. If you are travelling to Liverpool , you should STRONGLY consider this wonderful Hotel.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff - 5/5 We arrived early around 12pm and Micheal helped us with checkin. we first got a room on ground floor as that was the only room available when we arrived, but it was not the type of room we were thinking of. we like rooms that have day light coming in and this room was very dark as it had only 1 window. we explained to Micheal, and he was very helpful, understood our needs and reorganized so that we got a different room, but that meant we had to check in at 3pm which was fine. Location - 5/5 5-10 min away from city centre. Which made it easily accessible to food and shopping centre. there is costa , dessert and Turkish restaurant right opposite the hotel. the car park was 2 min walk. Cleanliness- 3/5 Although the room had been cleaned by room service, the utensils had a stench of alcohol. there was dust around the room and the carpet had some sticky bits. we were in the junior suite so it was apartment style room however there was no microwave in the kitchen. There were two sinks in the bathroom and one of them was clogged up with tissues. the bathroom needs ventilation
Stayed 3 nights in Aug 2021

10/10 Excellent

Matt

Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was ok but didnt like the carpets in corridors very worn and messy just felt like it was very out dated and needs improvement plus alot of noise from slamming doors but maybe this cant be helped with fire doors
Stayed 3 nights in Aug 2021

8/10 Good

Olivia

Liked: Staff & service, property conditions & facilities, room comfort
Only stayed for a couple of nights but really enjoyed it . Very easy to get around from the hotel , and only 5 minutes from the train station loved it .
Stayed 2 nights in Aug 2021

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Aug 2021

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent junior suite, brilliant breakfast and friendly staff who are helpful and professional. Excellent price too! Definitely recommend this hotel.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good reception and an excellent cooked breakfast
Stayed 1 night in Jun 2021