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Mistiq Gardens

Condo in Tulum with 4 outdoor pools and rooftop terrace

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Photo gallery for Mistiq Gardens

Room
Private kitchen
Private kitchen
Pool
Bathroom

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Kitchen
  • Parking included
  • Air conditioning
  • Outdoor space

Explore the area

Map
Calle 29, Block 69 Region 15 Manzana 221, Tulum, QROO, 77760
  • Tulum Beach
    ‪6 min drive‬
  • Playa Paraiso
    ‪9 min drive‬
  • Tulum Mayan Ruins
    ‪13 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪52 min drive‬

Choose your unit

View all photos for Apartment, 1 Bedroom

Dining room

Apartment, 1 Bedroom

  • 961 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Living area

Apartment, 2 Bedrooms

  • 1376 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

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Room

Apartment, 3 Bedrooms

  • 2857 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 1 Queen Bunk Bed

View all photos for Standard Studio

Room

Standard Studio

  • 448 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Loft

Living area

Standard Loft

  • 604 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Tulum

Tulum is home to Mistiq Gardens. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting.

What's nearby

  • Tulum National Park - 5 min drive - 2.5 km
  • Tulum Beach - 6 min drive - 3.2 km
  • Las Palmas Public Beach - 7 min drive - 3.9 km
  • Playa Paraiso - 9 min drive - 4.6 km
  • Tulum Mayan Ruins - 13 min drive - 8.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬8 min drive
  • ‪Kin Toh - ‬8 min drive
  • ‪Rossina Cafe - ‬6 min drive
  • ‪La Consentida - ‬4 min drive
  • ‪Mateos - ‬8 min drive

About this property

Mistiq Gardens

Condo in Tulum with 4 outdoor pools and rooftop terrace
4 outdoor pools, a rooftop terrace and concierge services are available at this condo building. Free self parking and a free beach shuttle are also provided. Other amenities include a garden. Each condo features free WiFi and a dining area, plus a kitchenette with a stovetop and a microwave. Added amenities include a sitting area, a flat-screen TV and a rainfall shower. Housekeeping is available on request.
Mistiq Gardens offers 30 air-conditioned accommodations with free toiletries and blackout curtains. This individually decorated and furnished accommodation has separate sitting areas. Accommodation at this 3-star condo has kitchenettes with stovetops, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Flat-screen televisions are featured in guestrooms. Housekeeping is provided on request.

4 outdoor swimming pools are on site.

Amenities

Pool
Kitchen
Pet-friendly
Parking included
Free WiFi
Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Key retrieval, private entrance

Pets

Pets are allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 500 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Housekeeping fee: USD 30 per stay; may vary based on length of stay and unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Pool access available from 9:00 AM to 9:00 PM

Frequently asked questions

Does Mistiq Gardens have a pool?

Yes, this property has 4 outdoor pools. Pool access is from 9:00 AM to 9:00 PM.

Is Mistiq Gardens pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 30 per pet, per stay. Service animals are exempt from fees.

How much is parking at Mistiq Gardens?

Self-parking is free at this property.

What time is check-in at Mistiq Gardens?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Mistiq Gardens?

Checkout is at 11:00 AM.

Where is Mistiq Gardens located?

Situated in Tulum, this condo building is 1.8 mi (2.9 km) from Hunab Lifestyle Center and 1.9 mi (3 km) from Tulum Beach. Holistika Art Walk and Dos Aguas Park are also within 3 miles (5 km).

Mistiq Gardens Reviews

Reviews

8.0

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 35 out of 75 reviews
Rating 8 - Good. 22 out of 75 reviews
Rating 6 - Okay. 5 out of 75 reviews
Rating 4 - Poor. 3 out of 75 reviews
Rating 2 - Terrible. 10 out of 75 reviews

8.4/10

Cleanliness

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

7.2/10

Communication

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place,very unique, enjoyed this place so much i took an extra day, clean and quiet,nice stuff woth cute bar on the roof
Stayed 2 nights in Jan 2025

8/10 Good

Annie

Liked: Cleanliness, room comfort, communication

Tulum condo

Le condo était très beau et très propre. Cependant aucune pression pour l eau chaude dans la douche. Il pourrait avoir un changement de serviettes. De plus il pourrait y avoir 2-3 sacs à vidange, quelques cups à café et quelques sachets de savon à linge. Il y a une laveuse mais pas de sécheuse. La Poniente 29 pour se rendre au condo n est vraiment pas belle. Par chance que ce n est pas une longue distance. Les piscines sont froides et la propreté laisse à désirer. Sinon excellent service de la concierge et reçu les instructions clairs avant l arrivée. En général une belle place et un beau condo pour un prix relativement abordable. Nous avions le condo 209.
Stayed 3 nights in Dec 2024

2/10 Terrible

Stanka

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I stayed in Mistiq Gardens for 14 days in Aug 2024. The development is nice and modern BUT there is no one to give you a helping hand or any information. We didn't have electricity for 6 days in our apartment, and it meant no electricity, no water, no air conditioning, simply nothing. We had to grab water from the pool to flush our toilet, we couldn't cook and our groceries in the fridge went bad 3 times. When we asked the front receptionist when would be electricity back on, they had no idea. This pretty much ruined our whole vacation and I would welcome some financial REFUND back. Yes, the manager will respond to this review that it is not their fault, BUT ALSO NOT MINE! Travel somewhere else - with electricity!
Stayed 15 nights in Aug 2024

2/10 Terrible

Rajvir

Disliked: Amenities, communication
When checked in the apartment was not clean and the garbage was full the floor was dirty. No response from the host and took many requests to get basic housekeeping service from concierge
Stayed 7 nights in Jan 2024

10/10 Excellent

Kayla

Liked: Cleanliness, property conditions & facilities, communication
Stayed 5 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful. Peaceful
Stayed 4 nights in May 2023

10/10 Excellent

Hayat

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 5 nights in Jan 2023

10/10 Excellent

Dino

Stayed 3 nights in Feb 2023

8/10 Good

Meir

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Jan 2023

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property was way beyond what I hoped it to be. Knowing the fact that they are a new hostel and they’ve only been open since July, they definitely out did themselves with the cleanliness and the luxury jungle vibe. There’s no doubt that I would stay here again and also recommend others to the place. Loved literally EVERYTHING about it

10/10 Excellent

Dino

Liked: Cleanliness, amenities, property conditions & facilities, communication
The place is brand new with quality finishes has everything you could ask for! Everyone was nice and accomodating including Octavio the representative and made my stay welcoming and satisfying will stay again!
Stayed 1 night in Sep 2022

10/10 Excellent

Oscar

Liked: Cleanliness, room comfort, communication
Todo muy bien!! Lugar recomendado
Stayed 8 nights in Feb 2025

10/10 Excellent

Jorge

Liked: Cleanliness, room comfort, communication
Stayed 3 nights in Dec 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was amazing! The manager contacted me and everything I needed they provided me immediately
Stayed 3 nights in Dec 2024

8/10 Good

christian

Liked: Cleanliness, property conditions & facilities
Beautiful condo
Stayed 5 nights in Nov 2024

2/10 Terrible

Christina

Liked: Property conditions & facilities
Disliked: Cleanliness, communication
my stay here did not start out well due to arriving at the location and our apartment was completely dirty. There were bugs inside the apartment. There was trash everywhere. There were beds, not made basically nobody did housekeeping before we arrived. To preface, the hotel already had extremely bad communication with us. I messaged a month prior, a week prior, two days prior, a day prior and the day of prior. We had received no information about our apartment. two hours before our check-in that is when we received the information and how to get into the apartment. There is no concierge there. The person you contact to is through WhatsApp they are only available until 5 PM. I tried calling them. I tried texting them no matter what. Unfortunately, I got there after 5 PM so that just meant that I wasn’t gonna be helped, wasted in our apartment around 6:30 that is when I got a call back after I tried to message everyone that the security told me to message. We were able to be moved to a different location just for the night. we felt very uncomfortable to have been in the apartment. We couldn’t even situate ourselves when arriving from the airport after that there were numerous situations where we try to get their help and we did not get a response Or if we did it took hours. If we were able to get through to someone by phone call, the person who answered would be very rude. We honestly were very happy that we got to get out of that apartment as fast as we could.
Stayed 5 nights in Aug 2024

8/10 Good

Christian

Liked: Cleanliness, property conditions & facilities, communication
Stayed 7 nights in Aug 2024

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great property! Only complaint is that the bike rentals all had popped tires which means we had to go out of the way to find another bike rental property.
Stayed 6 nights in Aug 2024

6/10 Okay

Juan Carlos

Liked: Cleanliness, room comfort
El lugar es bonito y cómodo, sin embargo deja muchas cosas a desear, el refrigerador no servía, pedimos apoyo y no se nos brindó. El costo de limpieza excesivamente costoso 80 usd cuando en la página dice 30 usd. Pedimos cambio de toallas y nunca lo realizaron
Stayed 7 nights in Jul 2024

2/10 Terrible

raul

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Mala
Stayed 3 nights in Jun 2024

10/10 Excellent

Erica

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved the property and the condo. It was very clean, stocked with essentials, and had multiple pools. The rooftop restaurant was nice and food was awesome. They do have assigned underground parking.Only downfall is finding it and the streets are horrible. We received our checkin email the day of but was able to checkin a hour early. If your not fluent in Spanish definitely have a translator app available because majority of staff speaks Spanish but everyone was very nice.
Stayed 3 nights in Apr 2024

8/10 Good

Ligia

Liked: Cleanliness, amenities, property conditions & facilities
Bonito
Stayed 3 nights in Feb 2024

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
This is a newer property, so the facilities are actually pretty great. The pools, the gym, etc. are in great condition. The upstairs restaurant is also convenient since there is nothing walkable from the property. There are taxis out front all the time that can take you where you need to go. We had a 3 bdrm penthouse with a private pool. The pool was unusable the whole trip because there was never any way to clean it and it would get dirty very quickly. There was also no soap, shampoo or towels in one bathroom, and no cups or anything that would make it convenient. Definitely felt like a room that was just always rented out...but it was still a great place to stay!
Stayed 4 nights in Jan 2024

2/10 Terrible

Maya

Disliked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in Jan 2024

10/10 Excellent

Frederic

Stayed 2 nights in Jan 2024