Jean Fabian Mountain View

In response to your review, I appreciate that it was an inconvenience that the tumble dryer in the apartment broke down. However, as you are aware I did my utmost to get an engineer out to fix it as soon as possible. Unfortunately, when he arrived his diagnosis was that the dryer wasn't fixable and as such a new one was ordered. However, due to Morzine being a ski resort the option of having a next day replacement made available is somewhat diminished. As unfortunate as this was, it did not mean that clothes couldn’t be dried as there was also an airer available in a heated bathroom. To provide some semblance of balance to your review, I feel it important to point out that even though my apartment is advertised as having parking available for two cars, you actually turned up with three vehicles. I’m slightly disappointed that you have neglected to mention that I was able to secure a third parking space for you for free for a week in a resort town where parking is considered a premium. Had I not been able to secure parking for your third vehicle, the fee you would have had to pay for parking it would far outweigh any reimbursement that you feel you may be due over the tumble dryer breaking down. I notice that you have also neglected to mention the partition in the living room that was broken during your stay - neither have you mentioned the free tea, coffee, sugar, and other food items that were made available to you that most other self-catering apartments do not provide to their guests.