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2/10 Terrible
Heather H.
1 Feb 2026
Major Elevator Failure With No Support Or Compensation
Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The unit itself was clean, well furnished, and in a convenient location. Unfortunately, our stay was significantly impacted by a major building issue that was not disclosed prior to arrival.The unit is described as top floor but never mentions it's a fifth floor unit, and both elevators servicing the building were inoperable for a large portion of our stay, including over forty eight consecutive hours. This required climbing more than one hundred stairs multiple times per day with young children, ski equipment, groceries, and luggage.No advance notice was provided before check in, and no alternative accommodations or mitigation were offered once the problem became apparent. While the property management company acknowledged the inconvenience, they repeatedly stated the elevators were managed by the homeowners association and declined to offer any refund or credit.Had we known the elevators were unreliable or out of service, we would not have booked a fifth floor unit. This issue substantially reduced the usability of the property and the overall experience of our vacation.While the condo itself was nice, the lack of transparency and unwillingness to provide any form of compensation after such a significant disruption makes it difficult to recommend this property or management company.
