Casa Afortunada 3BR Pool Retreat

Thank you very much for your review. We are delighted to know that everything was to your liking and that you enjoyed your stay. We look forward to welcoming you back soon.

Thank you for sharing your experience. We're glad to know you enjoyed the spaciousness of the house, the well-equipped kitchen, and the comfort it offers for families and groups. Regarding cleanliness, we’d like to clarify that a professional team prepares the property before each check-in, following established protocols. However, if anything does not meet expectations, we always encourage guests to contact us during their stay. Our team is always willing to find a prompt solution to any reported issue. We appreciate your visit and hope you had a pleasant time overall.

Dear Tarik, thank you very much for your review! We are glad Casa Afortunada was a top choice for a few days away. It was a pleasure to host you, and we would be very happy to welcome you back anytime. Warm regards!

Lamento profundamente que tu experiencia no haya sido la mejor pero segun nuestras notas fuiste un cliente maleducado, nos faltaste al respeto porque no supiste esperar 1 minuto que pudieramos organizar tu entrada y no tenemos que aguantar faltas de respeto de ningun cliente, buscamos soluciones e intentamos ayudar pero siempre con cordialidad y sabiendo ser paciente con la otra entrada que estabamos gestionando en ese momento. Apreciamos tu valioso feedback y lo tomamos muy en serio para mejorar nuestros servicios. Lamentamos profundamente las confusiones en la comunicación y la impresión que recibiste. Nuestro objetivo es siempre proporcionar el mejor servicio a nuestros invitados y lamentamos no haber cumplido con tus expectativas en esta ocasión. Gracias por tomarte el tiempo de compartir tus comentarios, nos ayudará a mejorar para futuros huéspedes.