Peaceful and Playful by the Pacific Ocean

Thank you. It was a pleasure having you.

As a VRBO host, I take pride in providing a great comfortable home for my guests. I also make it a point to always be available for any issues, questions, or assistance that I can provide to my guests to make their stay enjoyable. Now that the guest has checked out, I am learning about many issues that she had with the home for the first time. However, during the many times that we met and spoke in person, she only stated she saw a mouse and that she appreciated me taking action immediately. I have never had a guest complaint concerning mice. For over ten years, I have had a contract with a pest control company that services the property throughout the year. I have never been notified of a mouse problem by the pest control company. It is important to note that the guest left the front and side door to the home open for multiple hours each day. I have never had a guest engage in such behavior. Upon being notified by the guest in the evening concerning her sighting of a mouse, I immediately responded to her and sought ways to rectify the issue. Since I could not immediately purchase mouse traps and travel to the property, I inquired if the guest could temporarily obtain a mouse trap at the hardware store near the home. The guest could not do so and I expedited delivery of several mouse traps the next morning. I followed up this effort by sending my maintenance worker to look for mice and install additional mouse traps. Next, I had the pest control company visit the home and check for mice and mice droppings on two different days. In total, I visited the home on three occasions, never saw a mouse on the property or in any of the traps. Finally, I provided the guest with the contact information for my maintenance worker and informed her that if she had any mouse problems, day or night, to contact him and he will come to the home. She thanked me for my efforts. Neither the maintenance worker or the pest control technician found any mouse droppings or other evidence of mice in the home during their inspections. The only conclusion that all three of us reached was that if there was a mouse in the home, it likely came from the guest leaving the doors open for multiple hours each day. Upon asking the guest to keep the doors closed, the guest never mentioned seeing a mouse again. The guest stated that she left the doors open because the windows were hard to open. When I learned of this, my maintenance worker immediately checked all of the windows to ensure that there were no issues. When the guest checked out there were no mice in any of the mouse traps and the guest requested money for multiple unspoken issues. In between each guest, the entire home is cleaned for hours by a professional cleaning company. The cleaning includes the couch and bed linen. I am uncertain as to what the guest was referring to with respect to benches since the home does not have benches. The linen and couch are only a few months old. The guest never mentioned these issues to me through the VRBO app or when we spoke in person. When the guest was checking out, she decided to mention all of issues and requested a refund for her inconvenience.