Downtown Bicycle Cottage with King Bed

Thank you for your review. We value open communication with our guests, and throughout your 13-night stay we were in regular contact. At no point prior to booking or during your stay did you mention any allergies. Most guests make us aware of sensitivities in advance so we can let them know if accommodations are possible, and we would have gladly done the same had we been informed. It is also worth noting that seasonal pollen in Flagstaff is often very strong and can be a factor for visitors. We also want to clarify that our check-in time is 4pm, as stated in the listing. Arriving at 11am and insisting on early entry placed our cleaner in a very difficult position and made her uncomfortable, which unfortunately set the wrong tone from the start. While we regret that aspects of your stay did not meet your expectations, we feel this review does not fully reflect the efforts we make to provide a positive experience for our guests.