4/10 Poor
Lisa W., Sun Valley, Idaho
14 Jun 2022
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Spectacular location/condo - Terribly managed/maintained
This could have been a 5 star property and experience based on location and the condo. But it is horribly maintained and managed.
We spent our ENTIRE 7 days dealing with Break Away Vacation problems:
1) broken garage door (only access to beach is through garage door).....reported on Sun, fixed Wed. When I first asked her if it was working....she said "no" . It was only when I asked how to get the kayaks out when she said" it will be fixed Monday" which it did not happen. No apology, just rudeness.
2) both shower/tubs stopped up retaining 6-8 inches of water after each shower...reported Sun....one never was fixed
3) missing or broken utensils...replaced day before checkout
4) nearly all kitchen cabinets were a junk show....stuffed with random and missing appliance pieces.
5) black mold surrounding glass door on screened lanai which CAN BE SEEN from the walkway from beach....someone finally showed less than 24 hours before checkout to address.
6) so much junk in garage that when they cleared it out, the contents filled 4 or 5 dumpsters.
We have pictures of it all...the crammed kitchen cabinets stuffed with random pieces of appliances. Piles of junk in the garage ..filling all of their dumpsters to the brim. We also have pictures of how we left the condo.
The worst part of this experience was dealing with the owner of Break Away Vacations. All I can say is the text exchange with her regarding these issues is beyond rude and passive aggressive. 100% of these issues should have been dealt with prior to our check in.
We asked her multiple times when she last inspected the unit but she refused to answer.
Thankfully another employee began to handle these issues towards the end of our stay. She also gave us a bottle of champagne for their shortcomings which was nice.
What we most wanted was to be treated with common courtesy.
Lisa W.
Stayed 7 nights in Jun 2022