The place was good and nice. The location was good. The only problem with the place was the bathtub was not draining. The real problem is that it was the worst check-in experience I've ever had. When I arrived, I went into my reservation and clicked on the button to find out the check-in instructions. The words "property access" appeared, but there were no instructions. I messaged the host, but I didn't receive a response. I called the number provided, but I got voicemail. A few minutes later, I called support. I communicated with a chat bot. It said it was connecting me with an actual person. I waited a bit, and then I spoke to someone. After I explained the situation, he put me on hold for a few minutes. He said he would need to have his supervisor help me. He said it would be two minutes to speak to the supervisor, but it was quite a bit longer. When the supervisor talked to me, he placed me on hold. When he returned, he said he was able to communicate with the host. He said the host just sent me check-in instructions. I saw the instructions, so the supervisor ended the call. The instructions specifically said "Enter door number 2. Do not go to door number 1." A lock code was provided. While I was trying to open door number 2, a person answered. There were guests staying there already! I called the host, and he said he screwed up. I was supposed to enter door number 1 after all. This whole process took about an hour and an uncomfortable encounter. Terrible!