6/10 Okay
Nova R.
5 May 2025
Girls’ weekend
Host very helpful before trip, emailing providing info about the area. Location of house is perfect & the deck was nice. WiFi worked great. Water pressure was great & hot water was abundant.Disappointed with cleanliness. Maybe cleaning service hadn't been before our arrival due to dirty floors, dusty headboards, debris on deck. Screened porch was unusable b/c it was filled with bugs attracted to the lights. Saw carpenter ants throughout house. House was hot/stale upon arrival. There were thin sheets on the beds which we couldn’t confirm were clean & some had no top sheet (instructions online say to place used linens in the washer but a note on the fridge said not to so we hoped they were new sheets). Found some cloths & extra sheets in a closet.Main issue: fridge/freezer was musty & not cooling. We emailed Ms.Snyder upon checkin. No word back by 9 with no change to the fridge so we called. Communication was meh. She implied we had blown a fuse yet fridge was running. She was a bit put out that we needed help on a Fri. night instead of being sympathetic to the inconvenience it was for us to lose groceries. We think she hung up on us; could’ve been she couldn’t hear well but call had no closure. Sylvester came at 7:30 AM on Sat. & brought coolers/ice & later a mini fridge. He was apologetic. Host called to confirm we got the mini fridge. I again asked about conflicting linen instructions (had asked in unanswered email too) & again call ended abruptly.
Nova R.
Stayed 2 nights in May 2025