8/10 Good
Dianne T., LINCOLN
10 Jul 2022
Bear Cave no Bears
On arrival at 4.15pm property wasn’t ready cleaner was still there . She let us in to waiit for about half an hour before she left. We had been travelling for 5 hrs and was looking forward to relaxing in hot tub but it was stone cold. . On checking my emails later that evenin g after we had rested there was one from Colonial Properties saying we needed to provide ID for the door lock to be activated . I tried calling and eventually got a reply at 6.45pm I was told that a text message with a link had been sent to me but I checked and hadn’t received any text message . I tried calling back but no answer by this time the office was closed so we couldn’t go out anywhere to eat as we couldn’t re-enter because the code wouldn’t work. We had to take ID to the office the following day to gain access. There was no mention of needing ID for the lock to work in earlier correspondence. Just another point we noticed that you have a termite/ woodworm problem in the ballastrade upstairs not that it bothered us but thought you should know . Apart from that we enjoyed our stay
Dianne T.
Stayed 4 nights in Jul 2022