6/10 Okay
Victoria B., Westminster, US
31 Jul 2023
Liked: Check-in, location
Problem with air conditioner
The first issue I had was when I received communication from vacasa as I reserved this house under VRBO. The house was great, but does need some love. On the outside the house needs new paint, the deck has some soft spots and needs to be addressed. The landscape needs to be pruned. In addition, the bedroom in the lower level has a smell and needs to be addressed. In addition, we had a problem with the top floor air conditioner. After 22 hours of reporting the issue a service technician came out; however, because the unit was under a warranty he could not work on it. During the 22 hours we did not receive any updates from vacasa. We had to call several times to ask about the issue. The fix was putting a window unit in the top floor bedroom. The confusion of the property manager regarding the warranty and which company needed to repair the air conditioner is a big problem. The issue could have been resolved sooner if they had the proper contact information regarding the house and the equipment. Overall, the issue caused us to change plans as we didn't know when someone needed to get in to the house to work on the unit. I would like a discount for the disruption on our vacation. The owner of this house needs to check in to make sure it is being taken care of properly.
Victoria B.
Stayed 7 nights in Jul 2023