There were a variety of issues, some self-induced: 1) Key Box Directions were confusing - we arrived at dusk: "key box is located on the ground level, by the stairs". There was one ground-level door by the stairs with a key box. There were two key boxes total, one we did not even see until the next day, so we missed our first night in the property): one on the door (which we assumed was the right one) and one on a stairwell post that was not readily visible. In addition, we were swarmed by mosquitos, had to leave (run) to our car and go to Wal-Mart to buy mosquito repellent. Came back to the property, killed most of the mosquitoes, still could not get the key box open because we were using the wrong key box. Had to drive back to Houston / go home, came back the next day and saw the correct key box immediately. 2). After-hours phone number was not apparent when you call in for support. When I spoke to staff for Sand n Sea, they were defensive, bordering on rude (I was admittedly frustrated and probably difficult to deal with). 3) The back of the house/backyard was in VERY poor condition (they don't show you the back of the house in the pictures. 4) The interior was in average to Good condition, although blinds were missing throughout the house / in every room, paint repairs needed, AC very slow to cool, damaged chair at table 5) EXCELLENT LOCATION / CLOSE TO THE BEACH, CLOSE TO Galveston proper. Unlikely to use Vrbo again; minimally won't rent a Sand n Sea house.