Skylight House at Massanutten with game room, newly renovated

I’m sorry to hear that you were unhappy with your stay. However, I do feel it is important to provide some additional context for future guests reading this review. Throughout your eight-week stay, you contacted me frequently, sometimes 3–4 times a day, with various concerns and requests. I responded to every issue you brought to my attention and arranged for numerous technicians and professional companies to visit the property. We went to considerable expense and effort to address your concerns and make your stay as comfortable as possible. Most importantly, I took your concerns about mold and mildew very seriously. We hired a professional environmental testing company to assess the property, and the report confirmed that there were no elevated mold levels, although higher moisture levels were identified. We subsequently had our HVAC company inspect and service the system, after which you indicated that the conditions inside the home had improved. I have documentation of the testing and the work performed. Within the first week of your stay, after receiving an extensive list of complaints, I also offered you a full refund for the remainder of your reservation if you preferred to find alternative accommodations. You chose to stay for the full eight weeks. I acknowledge that Skylight is an older home and that some exterior maintenance is needed. We have never represented it as a new or luxury property, and our pricing reflects the age and character of the home. The exterior maintenance concerns you mentioned are separate from the indoor conditions that were professionally evaluated. In my years of hosting, I have never dedicated as much time, attention, or resources to addressing one guest's concerns as I did during your stay. While I understand that the property did not meet your personal expectations, I respectfully disagree with the suggestion that your concerns were not taken seriously. We made every effort to accommodate your requests, including arranging professional inspections, completing repairs, and waiving your cleaning fee. We take guest comfort and property maintenance seriously and will continue to do so. I wish you all the best in your new home.