The Heart of Raleigh ❤️

Good evening Ashley, obviously you're upset, but to tell these types of stories is taking it way too far and unfair. The key pad works just fine especially if you put the correct code in. Our plush beds have mattress and box spring protectors and are cleaned, sanitized and inspected after each guest. If you actually would've stayed, we're confident you would' agree. We never had any of these types of complaints as we have our home professionally cleaned after every guest. The real story is you're upset because there is a dispute with the payment after you decided to wait 3 entire days before you told us you didn't stay at our home. You could've told us that last minute plans came up the day of check-in. We would've worked with you, especially considering your special needs child. It's so unfortunate that things had to come to this, but nevertheless we wish you the best!