4/10 Poor
Norma F.
19 May 2024
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Empty Promises
Location was great but the home and management company were very underwhelming. Before our arrival, we made sure to call and confirm that there would be a grill and lounge chairs by the pool. These were confirmed. Upon arrival, check in was easy. Without inspection, home looked clean and pleasant. When you stop and really take a look, the ivory couch had a lot of black stains on it, pillows that didn’t fit across the back. Food and crumbs left on floor. Bedroom light and fan did not work, therefore leaving only a lamp and poor ac ventilation. Shudder broke. Internet was down which meant TV was down. Had also noticed that indeed there were no lounge chairs. Here is where I first called the Management co at 4:10pm about all. They were confused about the chairs and said they would call back in a bit. They did not. Called at 5pm and got answering service who said they would call back that evening with update, again did not. Next day around 10am they called and sent someone to fix internet. We were out of luck with chairs and everything else. Later that evening found out the dishwasher was also broke and the grill that they confirmed had a massive hole at the bottom of it. It’s clear they don’t check on their properties. They sent a repair guy and could not fix the washer, having to wash all dishes by hand for a family of 5 and guests for 5 days. No follow up or apology for any of it. Worst rental by far and same with company.
Do not stay here or anywhere they have homes.
Norma F.
Stayed 5 nights in May 2024
