Grand Panama Tower 1 - 3rd Floor Beach Front

Thank you for your valuable feedback. We take each review very seriously. It was very unfortunate that we were not made aware of these issues until you had departed. Anytime a guest doesn’t feel the unit is clean we immediately contact the cleaning company and they will send someone to clean the unit so the guest is satisfied. If we would have been made aware of your issues would could have moved you to another unit in the same building. Once we were made aware of your concerns we immediately had maintenance inspect the unit. The mildew that was in the shower was easily removed with a deep clean. The soap dish tile in the shower was broken from what looks like an attempt to stand on it. This was allowing water to drain under the tub. We removed all the tile to make sure it wasn’t creating a mold problem. We had visited the unit two weeks prior, so it was caught very early. Maintenance said it appeared to be leaking for less then a week. Fortunately, there was no mold behind the tile. To assure there was no mold, we had a mold remediation company inspect the unit and confirm there was no issue. We are currently staying in the unit with our three children, which are all under the age of 5. You can be sure that we would never subject our guests or our own Family to any harmful situation. We wish you and your Family well during this trying time with your Mothers illness and hope you will accept our offer for your next visit. Randall (Owner)

Thank you very much for your feedback. I have now addressed these issues with our cleaning company and expect improvements. Additionally, we worked out a plan with the cleaning company where we can keep the linens in our unit as opposed to being switched out from a common source. This will allow us to have higher quality linens going forward. Thanks again for the feedback so that we can continue to improve the experience for our guests. We hope to have you back again in the future!

We appreciate you taking the time to help make our vacation rental a better place. We have addressed the issue with the bed and found it had a couple of loose bolts. The patio cleaning issue was addressed as well. We reiterated to management that a friendly atmosphere from all staff was very important to us as owners and guests alike. We recently renovated our unit with new tile flooring and DVD/Blu Ray players that stream music and videos through Pandora and Netflix. Please keep us in mind for future rentals. Owner, Randall

Hello, We truly appreciate all feedback whether positive or negative. First, your room was not cleaned to our standards or the cleaning company’s. The couple that normally cleans our unit had a death in the Family at the last minute and a substitute team was used. Unfortunately, the guests that departed left the unit in a less than desirable state of cleanliness. We hoped that the refund of cleaning fees, an additional inconvenience refund, delivery of new chairs, offer to come back and clean the unit again and a complete refund and relocation to another unit would make things right. Since your visit we have made significant changes to our cleaning program. We wish you well and hope you will consider your next stay with us at a discounted rate. Randall (Owner)