Stunning Oceanfront Gem, surrounded by water, unparelled location

To our tenant and future tenants, Thank you for your feedback, we truly do appreciate any feedback we get, be it positive or negative, as it is what best allows us to improve the vacation experience for our renters. I take it from the four star review that you did enjoy your stay, however I didn’t want you to feel as if your comments were being ignored. I would like to take a moment to respond, mainly so that future renters can rest assured that we have addressed the issues and take our feedback seriously. Regarding beach access, the house does have a private beach just outside the back deck to the left, facing towards the harbor, with the warmer bay water. Immediately across the sand road is another large section of private, sandy beach. There is a small seawall to access the ocean on that size, but very easy to step across and at low tide there is another large section of beach exposed. The area in question is the town owned beach, which unfortunately is only accessible for Plymouth residents. This area is environmentally sensitive and is often closed entirely. Unfortunately even we, as homeowners, cannot acquire extra passes for the beach for non-residents. Of course any resident can purchase a season long pass at town hall. Regarding the towels, we do apologize. The cleaning crew may well have been short a towel or two that week, however we have let them know to leave more. We will also look to add some more pots and pans for next season. Unfortunately due to our unique location, we are very dependent on solar power with a backup generator. Thus we are limited in the size of the fridge. If tenants are careful to keep the door shut as much as possible, it should not be a major issue. The supplied coolers are for backup, in case you have an excess of items you want kept cold on a short term basis. Regarding the coffee pot, we apologize. As discussed, we reimburse all of these type of expenses and offered to bring a pot out to the property. From my memory, I believe we agreed it would streamline the timeline to have the tenant acquire one and be reimbursed. Regardless, please accept our apologies. To recap, we really do appreciate your input and will always do our best to implement whatever changes are necessary to make sure our tenants enjoy their vacations with us. Regards, The owners and management team