North Georgia Mountain Retreat~Pool~Theater Room

Thank you Anushka, we are glad you had a great time. Looking forward to host you again in future.

Thank you Justin, for taking the time to share your review with us. We’re thrilled to hear that you had a wonderful stay at our property. Since the property is quite secluded, we use the cameras for security purposes. However, the recording is turned off once the guests check in. We hope this clarification addresses any concerns you may have had. We genuinely value your feedback and look forward to the opportunity to host you again in the future.

Thank you Ernesto, for taking the time to share your feedback. I am sincerely sorry that your stay did not go as planned, and I completely understand how frustrating it must have been to deal with appliance issues while trying to enjoy a family vacation. As soon as you notified me about the stove, I reached out to several repair services. Unfortunately, because it was the weekend, we were unable to get a technician to the property immediately. To help preserve your food and offer a temporary solution, we sourced and delivered a mini fridge to the property as quickly as possible that afternoon. A professional repair technician did come out first thing Monday morning to fully address and resolve the issues with both the oven and the refrigerator. We completely understand the inconvenience and stress this caused your family, which is why we proactively issued a $300 partial refund as a gesture of goodwill for the disruption to your stay. While we always aim for a flawless experience, we tried our best to mitigate the weekend maintenance emergency. We appreciate your patience during those unexpected circumstances and wish you and your family the best.