New York Style Stay near Central Park

Thank you for sharing your feedback. We’re glad you enjoyed the apartment’s location, updated finishes, and comfortable beds. We would like to clarify that all communication was handled personally, not by automated messages, and we responded promptly to all inquiries. The smoke detectors and freezer are regularly checked and maintained; any issues can be resolved immediately when reported, and we encourage guests to contact us during their stay so we can address concerns in real time. We take cleanliness seriously, and the property is professionally cleaned before each stay. We regret that you experienced any inconvenience and appreciate your feedback as it helps us ensure future guests have an even better experience.

Thank you for your feedback. We strive to provide accurate and detailed listings with photos and descriptions that reflect the apartment and amenities. We carefully update the listing to ensure guests have a clear understanding of what to expect. We’re sorry if any aspect of your stay did not meet your expectations, and we encourage guests to reach out during their visit so we can address any concerns promptly.

Thank you for your feedback. We would like to clarify that the apartment address listed on the VRBO platform is accurate and did not change. The check-in instructions sent on the day of arrival were intended to guide you to the correct access point and provide self-check-in details, not to relocate you to a different property. We strongly disagree with the claim that there was “no lockbox or clear entry,” as detailed instructions and photos were provided, and we remained responsive via the platform. All communication was handled personally, not by automated or “canned” messages, and we made ourselves available to assist throughout the process. We regret that you chose to seek alternative accommodation before completing check-in, but we do not agree with the description of events as presented. VRBO support was also engaged and had visibility into our communication. We always aim to be transparent and responsive, and we stand by the accuracy of our listing and our efforts to assist.