We love Kona Reef! My husband and I have stayed here more than 5 times. Just different units through the years. This place/view did not disappoint! So beautiful and refreshing! The place itself is/was great, yet on the second day we realized the microwave was not working (no power or something). I messaged, and got a call within a couple of hours to discuss the issue. The lady was nice, yet we realized on the call that the pictures of the unit on the website were not the same as the ones of the kitchen we had (such that she thought it was a counter top unit, when actually it was a microwave that was above a stove/oven). Shortly after spoke with the lady, I received another call, which I believe was from the maintenance crew, and he asked if the microwave was plugged in. My husband and I are not tall enough to see, so he put a knee on the counter (the chairs available were either swivel or on wheels, so he got on the counter since the guy was on the phone with us and wanted to know). He could not see the plug-in from the counter he put his other knee on the stove top, which then made loud CRACK! My husband preceded to unplug and replug in the microwave, and still...no power. The guy on the phone was very appolyigetic, and didn't realize we had to climb (probably b/c the pics on the website didn't match the unit) and told us not to worry about the stove it will be taken care of and if we needed to we could purchase a microwave from Walmart and they would reimburse us.