Verified review
8/10 Good
Breanna H.
22 Jun 2025
Liked: Cleanliness, communication, location
Beautiful resort, but definitely some cons
Check in process was a hot mess. Our check in/out dates were incorrect, so the staff were not expecting us and our cabin was not ready. The staff also had major technical difficulties and not many staff, so I waited in like for 30 minutes just to be told our room wasn’t ready and to come back in an hour to get room keys. VRBO listing was also for a 2 king bed cabin. We ended up with 1 king bed and 2 queen. Not a huge deal, but inaccurate listing. Cabins are very spread out and with kids, there was no way we would have been able to walk to the waterpark, mini golf, or even the lobby. We had to drive everywhere even on the property itself. Location-wise, it is not as close to Gatlinburg as I initially thought. We had to drive everywhere we wanted to go unless we wanted to wait for shuttles or trolleys. Overall, beautiful property and well maintained. Staff were all very pleasant and they have daily activities for kids/families which the kids enjoyed. However, I would choose a resort next time that is closer to town and easier to navigate by foot.
Stayed 4 nights in Jun 2025
