Serene Cabin in the Smokies w/ 2 Decks & Hot Tub!

Thank you for choosing our home for your visit. We are glad you enjoyed your time in western North Carolina.

Hi Rolando, thanks for letting us know about your stay! The homeowner would like to share the following: We've addressed the concerns you shared with us and appreciate your feedback. We always encourage guests to reach out to their guest contact while they are in residence with any issues so that they can address any concerns quickly for a most comfortable stay - we would have been happy to address this during your trip. Thanks again!

Thank you for your kind words. We're happy you had a nice stay at our home. The fall gives an exciting look and feel as the golden colors develop. We hope to have you come back and enjoy the beauty of the area.

Thank you for your feedback. The homeowner for this rental does have a contract for regular pest control as a preventative measure. The home is also professionally cleaned for each guest, and if we had been made aware of the odor you reported during your stay, we would have notified the cleaner immediately. We apologize if you experienced any issues, and wish you would have let us know so we could have addressed them during your stay, as it is always our goal to provide our guests with the best possible experience. Best, The Evolve Team

Hi Maciej, Thank you for your feedback. We are sorry to hear that your stay fell short of expectations! We do clearly outline the trash policy in the instructions you received from Evolve before your check-in, which were also sent to you by the homeowner. We want every guest to relax and enjoy their stay, but we do expect our travelers to honor the policies they agreed to and respect the home during their trip. We also take the safety of our travelers very seriously – safety is one of our 4 Core Property Standards! The hot tub is cleaned, and the chemical levels are verified before each reservation to ensure the safety and comfort of our guests. The homeowner goes above and beyond to ensure that every guest has a fantastic stay at their mountain home, and we will continue to work with them on maintaining their high level of service. Best, the Evolve Team

Our guest enjoy the deck with its rocking chairs, swing and eating area. It's one of our favorite areas too. The photographs of our home clearly show the spiral staircase. For some this adds to the charm but may not meet the needs of all. We encourage all potential guest to contact us with questions about the layout of the house before booking. We want all guest to be sure our home is adequate for their stay and our strong rental history, repeat guest and reviews have proven this to be the case. The master suite upstairs is one of the best for a home this size. Plenty of room to relax, watch TV, or read a book in the spacious sitting area. I was recently at the house with 5 family members and we experienced no problems with the hot water. Any hot water system can be overwhelmed if many things are going on in a short period of time: multiple bathrooms in use, dishwasher or washing machine in use would be the most common reason. Our rates clearly state that the $135 cleaning fee covers the house and hot tub cleaning. North Carolina law requires rental property to empty, clean, refill and adjust chemistry of a hot tub following every rental; even if the hot tub is not used. Our expenses for this that we pay each time are $75 to completely clean the house, do laundry and have it ready for the next guest. The draining, cleaning and refilling of the hot tub is $50. And $10 for the 400 gallons of water and chemistry needed to ready the hot tub for the next guest and be in compliance with state regulations.

Hi Cailin, these homeowners work hard to provide a five-star experience for all guests, so they were disappointed by your feedback. They would like to share the following: - We include a map in our listing so that guests can see the approximate location and distance to various attractions before booking. - Our housekeeper checked the blender and found that the bottom part simply needed to be tightened. It is no longer leaking. - We are not aware of any issues with the door latches but will investigate to see if those can be adjusted. - We apologize that a small portion of the stove is not working to full capacity. It was inspected after your stay, and we found it needs to be replaced, but the necessary parts are not currently available. We hope to have it repaired soon, but in the meantime, all other heating units are working, so this should not cause any issues when cooking. - Our housekeeper checked on the Roku and confirmed that the TV and remote are both working well. Recent guests have not had any problems with those either. - We have asked our housekeeper to ensure the area behind the couch is cleaned regularly. We try to check all of the dishes as well, but sometimes guests put those away dirty. - Laundry doors have been checked and adjusted. - We would have been happy to help with all of these concerns had we known about them while you were in residence. When we are made aware of anything needing attention, we do our best to make corrections. We are confident that future guests will find our home clean and comfortable!