Babuino 55 - FromHometoRome

Thank you for your feedback. We are pleased to hear that you appreciated the apartment’s location, cleanliness and comfort, and that you felt safe during your stay. We would, however, like to clarify an important point for future guests. Some of the aspects mentioned in your review as information that was not provided are, in fact, clearly stated in the listing and are visible before confirming the reservation. In particular, the information regarding access to the apartment and the stairs is clearly described in the property listing, precisely so that guests can decide in advance whether the accommodation is suitable for their needs. The cleaning fee is also clearly shown as part of the booking conditions and is not an additional or unexpected charge introduced after the reservation. Likewise, optional services such as a baby cot are charged only when specifically requested. We always make every effort to provide complete and transparent information before a reservation is made. For this reason, we find a one-star rating particularly harsh and disproportionate when it appears to be based largely on information that was already clearly disclosed in the listing but was unfortunately not taken into account before booking. We fully respect every guest’s right to share their experience, but we also believe that reviews should fairly reflect both the actual quality of the stay and the information that was made available before the reservation. We nevertheless appreciate your