NAVONA, CAMPO DE FIORI - Penthouse Terraced

Thanks so much Ronnie, see you net roman holidays!

Thanks so much Elizabeth, we look forward to host you again!

Thanks so much Randy, see you next Roman holidays!

Grazie mille Daniel!

Thanks so much Lawrence!

Caro Richard, è stato un grande piacere, speriamo ri riavervi come ospiti a Roma!

Grazie mille Cathy!

Dear Polly, thanks for taking the time to share your experience. We are glad to hear that you enjoyed the location of the penthouse, the comfort of the beds and the well-equipped kitchen and for that we regret to read that you reviewed us 6/10. Regarding access to the building and use of the elevator, we would like to emphasize that, before arrival, we send all our guests detailed instructions, including photos and videos, to make the check-in process and access as easy as possible. As you also mentioned, once you became familiar with the process, the system proved to be practical and cost-effective. As for the rules and any additional costs, these are clearly indicated in the list before reservation and are communicated again after the reservation is confirmed, in full compliance with current regulations and in the spirit of transparency that guides the way we host our guests. We believe that clear and open communication from both hosts and guests is essential to ensure a peaceful and pleasant stay for everyone. Thank you once again for choosing our property. We wish you all the best on your future travels.

Thank you very much Erica!

Thanks so much Mark!

Grazie mille!

Grazie mille Bobby!

It is a pleasure to know that, even on the third visit, the apartment and the area continue to conquer you. The area is truly ideal for experiencing Rome on foot, and I'm glad you enjoyed both the cafes and the outdoor spaces. I sincerely hope to welcome you back very soon! Thank you very much Nicola!

Thanks so much Sara!

Grazie mille Brett!

thanks so much for the review

Ciao Patti, we are truly amazed by this review because during your stay you never wrote about what you bring out now. I want to answer you point by point: 1) In the kitchen we leave salt, sugar, coffee and oil. They're in the tall, narrow cabinet that sits under the Nespresso coffee machine. Maybe you haven't found them? 2) No one has ever complained about the mattress which is new but if you had told us we would have brought you a topper and told you where you could find other softer pillows in the house. 3) A new boiler has been installed and a bathroom heater added to ensure more hot water, if you had told us we would have sent the technician to check and fix it! 4) We manage 40 facilities in Rome's historic center, and since Covid, to protect guests' health, we have eliminated in-person chekcins and organized home automation access. As you could see we give the maximum support on the booking chat and if we are asked we arrange the staff for in-person checkin. We are very sorry because we are professional hosts and our first interest is to give the best for an amazing Roman holidays to all our guests. What you mention would have been quick to resolve if you had allowed us to intervene. For the next times you book a holiday home it's much more appropriate to report requests/observations before and during your stay rather than penalize in review, which is very incorrect for hosts who work with passion and professionalism like us.

Grazie mille Brian!

Thank you

Grazie mille Beth!

Grazie mille David!

Grazie mille!!