Hot Tub & Views: Charming Bryson City Cabin!

Hi Virginia, thanks for letting us know about your stay. We followed up with the homeowner after reading your feedback, and they would like to share the following: -The guests encountered challenges in locating the cabin and subsequently reached out to us for assistance. They had attempted to rely on GPS for navigation, despite the clear indication in the driving directions that were provided to them via email that GPS may not lead them directly to the cabin. -Additionally, the guests inquired about the Wifi connection and requested the password, which we promptly provided. It is important to note that the internet was functioning properly, as was the fireplace. On occasion, the pilot light may need to be relit, and instructions for doing so can be found in the Welcome Book. Alternatively, they were encouraged to contact us should they encounter any difficulties, and we would have been glad to dispatch someone to address the issue. -Unfortunately, the guests did not inform us of their ongoing inability to connect to the internet or their difficulties in operating the fireplace. Additionally, the washing machine was reported as non-functional by our cleaner before the guests' arrival. Given the short notice and the cabin's quick turnaround between guests, it was exceedingly challenging to arrange for either a repair or a new machine to be delivered on the same day. We have since acquired a replacement washer following their stay. Our commitment to all our guests is to make the best possible stay, and we look forward to this property hosting many satisfied guests as evidenced in all other reviews.

Hi Scott, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. The homeowner would like to share the following: - "Due to the cabin's location in the mountains of western North Carolina, there will be snakes, bees, mice, etc. - It's noted in our check-in instructions and the guest manual for guests to report any issues they may have during their stay to us immediately so that we can address and resolve the concern. We would have been glad to come out to the cabin and take care of any issues, but this guest did not report anything to us. - We also do quality checks before and after a guest's stay, and our housekeeper notifies us if there are any issues. During our check of the property before and after your visit, we didn't see any snakes near or in the cabin, and we haven't had any reports since your departure. Again, we wish you would've reached out during your stay. We always strive to provide an enjoyable experience for our guests."

Sandra, thank you for taking the time to tell us about your experience. The listing does state that it is at the end of a winding road in the Great Smoky Mountains, but we are sorry if this caught you off guard. The rural location of this property is part of its charm but, unfortunately, it also means that wifi and cell service can occasionally be slow. We appreciate your feedback and hope to have the opportunity to host you again soon!

Hi Brandi, We are happy to hear that you appreciated this beautiful cabin, but we are sorry that unfortunate plumbing issues impacted your stay. As you mentioned, the property manager reacted promptly to your situation and made several attempts to correct the problem. There are multiple homes on the same water system, and the property manager had to investigate various possibilities since the issue was only occurring in this cabin. We believe that the situation was addressed as quickly as possible, and we hope that the generous compensation provided by the homeowner made up for the inconvenience. Thank you for your review, and we hope that you keep us in kind for your future travels. Best, the Evolve Team