Mountain view, dog-friendly cabin with fireplace, washer&dryer, grill, & hot tub

Thank you, Nancy, for your feedback! We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!

Thank you for your feedback, Travis. We're sorry to hear that your recent stay at our home did not meet your expectations. We understand how frustrating it can be to encounter issues with internet connectivity and cleanliness, especially when you're looking forward to a relaxing getaway. Unfortunately, the location of our home may not have the best internet coverage, but we're working on improving the situation by investing in better infrastructure. We're sorry that the home wasn't cleaned before your arrival. Our housekeeping team has been informed of your feedback, and we'll make sure that this doesn't happen again in the future. I hope the compensation provided shows our willingness to make things right. We appreciate this feedback, and we will continue to work with both our local operations manager and the homeowner to make improvements to this home. We hope you will give us the opportunity to host you again.

Thank you for sharing your feedback with us, Nakia. We’re glad to hear that you enjoyed the location and amenities of the home. At the same time, we’re truly sorry for the inconveniences you experienced with the ant and mouse infestation, limited WiFi coverage, and the lack of garbage bags upon your arrival. Please know that we take these concerns seriously. Pest control has been scheduled to address the carpenter ants, and traps have been set to manage the mice situation. Additionally, we’ve reminded our housekeeping team to ensure all necessary supplies, including garbage bags, are provided for our guests moving forward. We appreciate you bringing these matters to our attention and hope you’ll consider staying with us again so we can provide a more seamless experience.

Thank you for your review, Eric. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.

Hi Rajshree, thank you for sharing your review. We appreciate your honest feedback. We apologize for the house not being cleaned as thoroughly as is our standard. We appreciate that you reported the home issues you encountered as were able to send our local staff to rectify it immediately. However, we will continue working with them and pass this to our housekeeping team as well to bring it to their attention. Your feedback is important to us and this would help us lead to more improvements. We look forward to hosting you for a great stay in the future.

Thank you for taking the time to share your experience, Hannah! We’re thrilled to hear that you enjoyed the great location and the sense of seclusion the house offers. It’s wonderful that you found the layout accommodating for your small child, allowing for safe access to the bedrooms. We appreciate your feedback regarding the main bed height and the bunk bed ladder. Your insights are valuable, and we will consider them as we evaluate the furnishings for future guests. We apologize for the issues you encountered with the TV streaming services and the lack of movable outdoor furniture. We will look into these matters to enhance the experience for our guests. Thank you for your kind words about the cleanliness and the hot tub. We’re glad to hear you would consider staying with us again, and we look forward to welcoming you back!