2/10 Terrible
CT E.
13 Mar 2024
Liked: Check-in, location
Disliked: Communication, listing accuracy
Buyer beware many nondisclosures
Home was clean upon arrival, however the longer we stayed the more we were made aware of all the nondisclosures. There were cockroaches and ants, which should have been exterminated, however the host ordered killer via Amazon leaving us to deal with the bugs.No pool service. You are asked to maintain the pool chemicals and cleanliness. Host advised he bought a new pool vacuum for the guests to use.We were asked to water outdoor and indoor plants. There was a piece of plastic used in place of a kitchen window. The master sink leaked in a basin under the sink in a cabinet. No bars in showers, tubs and pools. Wiring for pool heater was not safe with exposure to wires.The hosts use this home as their primary residence and pack up all their belongings in their garage and a used car in the driveway when renting out. There was plenty of silverware, plates, glasses and cups, but only 2 frying pans to cook with. I bought knives to use because the ones provided wouldn't even cut an onion. The sheets had stains on them so I bought sheets. We arrived on January 6th unaware of our options. After week 2, I called VRBO to advise of these complaints. I wanted my money back. They contacted the host who advised VRBO couldn't make him refund the money and he wasn't going to refund the money. We notified the host that we were leaving the house 9 days early due to a family member going in hospice and asked they consider refunding at least the last 9 days, which they refused. Terrible experience.
CT E.
Stayed 63 nights in Jan 2024
