Snowline Lodge Condo #94 - Free Wi-Fi - Fireplace

Hi Melinda: Thank you for your review. This is a bit of a head scratcher, so let's put it into proper prospective. You stayed with us for 3-nights during which time we never heard from you (despite their being both a land line and wifi access at the condo) until approximately 2-hours before departing on the last day of your stay. At that time, we received word from you that there was no hot water during your entire stay. We responded that it was likely just a tripped breaker, as does sometimes happen from power spikes that frequently occur in our area...especially during harsh winters. Maintenance is always available to assist at reasonable times, and just a phone call away. You also indicated that the towels were "dingy". No mention was made regarding cigarette smoke, (all of the properties that we represent are designated "non-smoking") the futon/couch being dirty/unusable, dirty dishes, or dirty sheets. Subsequent to your departure, we checked the hot water tank and the breaker had indeed been tripped. We flipped the breaker completely off, turned it back on, and approximately 30-minutes later there was plenty of hot water. The towels were indeed a bit dingy, and have since been bleached. The futon is fine. Other than the dirty dishes that you left behind, all other dishes were clean, and the sheets were washed prior to your arrival and subsequent to your departure. I gather from your review that you were looking for money back. Noting that the property is privately owned and the property owners expect to receive full payment at all times that their property is being occupied, there is a specific protocol (not to mention common sense). It begins by contacting our office to report the problem on a timely basis. We will then either walk you through a restoration procedure or dispatch a maintenance person to provide assistance. If we are unable to provide a remedy, we can then contact the property owner to advise them that a specialist is required, at which point we can either move the guest to a different property, or provide a refund based upon the circumstances. Bottom line; we're sorry that you had this unfortunate, yet easily rectified experience, but a refund will not be forthcoming due to the way in which you handled the issue. Three days without hot water and no communication...really, who does that. ...and yes, you won't be staying with us again. Respectfully, Dan