4/10 Poor
Misty K.
4 May 2025
Liked: Cleanliness, check-in
Disliked: Communication, listing accuracy
Misrepresented and terrible communication
I’ve used VRBO many times and haven’t ever needed to leave a poor review. I honestly do not know how there are so many good reviews. My first warning should have been the very delayed response to messages ( days). After checking in, there was not a binder of info about the property or area like there has been at every other VRBO we have stayed in. We then spent a lot of time driving around the property trying to locate the heated pool and the hot tub since there wasn’t any info available to tell us where to go. We specifically chose this place even though it was 400 higher than the other place we considered, because the listing stated there was a heated pool AND a hot tub. This was important to us because we were traveling in April. We for sure wanted a hot tub knowing that it could be cool at times. It was a very disappointing discovery that a hot tub did not exist. This was a top priority for our kids. When I messaged the host, she offered us a refund if we wanted to pack up and find another place to stay. I spent hours researching out a place for us to stay prior to booking that met our wishlist. We spent more than we wanted to ensure we had the things we wanted. If you have ever packed a family of 5, drove all night, then unloaded the car, you would agree that spending valuable time searching out another place AND then need to repack and then unpack was not a reasonable option. We are incredibly disappointed with this host.
Misty K.
Stayed 5 nights in Apr 2025
