Private entrance inlaw suite, studio apartment

I contacted VRBO several times about this booking. They told her not to check out and she didn’t have viable reasons to check out early. She was told to contact me and not to check out. VRBO advised me that I didn’t have to send her a refund since they told her not to check out. I sent the guests several messages about their requests and did everything possible to please them. She lied an out the air conditioner, after she checked out it was freezing in the suite and she left it on and said she turned in off. They are better off booking with a hotel than VRBO or other short stays like this.

This couple is lying. For one thing, my dog wasn’t outside when they checked in, so that’s a lie. When we were outside by the pool, my dog barked at him because he scared her while she was laying in the yard, any dog would have barked at anyone. I called my dog over to come into the fenced in pool area which is where I was and she never went near the gentleman again. I have on my listing that there is a dog on the property. She has never attacked or bit anyone. He is exaggerating the whole scenario of what happened.