3BR 2BA Townhouse, Park View, Walk to Cafés

Thank you for your feedback, though we respectfully disagree with several points raised in your review. We take great pride in maintaining our property to a high standard and regularly receive positive comments from guests about the cleanliness, comfort, and presentation of the space. In this instance, your early arrival—prior to the agreed check-in window—meant the property was not yet fully prepared. I was in the process of final touches, including cleaning and setting up welcome items, when you arrived unexpectedly. This undoubtedly affected your first impression, but it does not reflect our usual standard or guest experience. Regarding your claims: • Top sheets are always available in the walk-in robe and linen cupboards, as I explained during check-in. • The flyscreen door had been removed due to repeated damage caused by pets—something we’ve experienced consistently with dog-owning guests. As a result of this and your feedback, we are now reconsidering our pet policy. • The roller door has been scheduled for repair and is one of the few maintenance issues we’ve had, not a long-standing or ignored problem. We also provided you with complimentary items including bottled water, coffee pods, biscuits, and chocolates—none of which are advertised but are offered as part of our commitment to guest comfort. Unfortunately, these gestures were not acknowledged in your review. We also offered immediate solutions including relocation to another property and sending our cleaner back, which you declined. Throughout your stay, we found your approach confrontational and critical in a way that other guests have not expressed or experienced. We appreciate constructive feedback when it’s fair and balanced. However, we feel this review omits key context and does not represent the experience most of our guests enjoy. We work hard to offer excellent value in a competitive market—our rates are very reasonable compared to similar properties in the area, especially during high-demand periods. We encourage future guests to read through the many positive reviews we’ve received and to reach out with any questions. We remain committed to providing a clean, welcoming, and enjoyable stay for all respectful guests.

Thanks Tracey and the review noting below the communication to us regarding the property so find putting in a review disappointing and not reality and pulling out a bed and showing dust is easy and would be in any house Thank you The house is absolutely lovely and it has everything that we need. Kind regards Tracey Hi David We have left the house as we travel home a day earlier, left the key in the box as requested, and we all had a lovely holiday thank you Kind regards Tracey

Thank you Sue you are most welcome back anytime