4/10 Poor
DAVID G.
18 Sept 2023
Liked: Location
Disliked: Check-in, communication, listing accuracy
Terrible communication
The location is perfect but the listing is wrong. The terrace mentioned is not accessible to visitors using the apartment, it is locked and a hand written notice says only tenants and owners have access. The agency, Sevilla a moviemento , are terrible communicators. Despite giving them an accurate eta of 1400 we had to wait two hours for an agent to arrive and let us in. The agency only communicated with us 4 minutes before the agent arrived at which point I had set off to walk to their office to try to get some communication. The apartment had several lights not working. The kitchen light clearly has been broken for some time. One or the three dining area spotlights worked and the main bedroom light failed while we were there. I sent a message to the agency asking them to fix the lights. I got no reply and they were not fixed. What a shame. The location was great and we enjoyed our stay in Seville, but not a good experience with that agency.
DAVID G.
Stayed 7 nights in Sep 2023