6/10 Okay
William R.
27 Oct 2020
Liked: Check-in, communication, location
Disliked: Cleanliness
Beautiful location
Beautiful location but we weren't prepared for the 51 steps up to the property with no lift. Double bed in en-suite room very hard but king size on mezzanine floor excellent (except for us OAPs having to go down and upstairs to the loo in the night!) Unfortunately dirty* towels had not been removed from behind the twin room door and family bathroom. The carpet in the living/dining rom was filthy* and when we brought it to the attention of property management, they admitted it had been like that for a long time. "Historical", they said. Not good enough for what is billed as a luxury apartment. We celebrated my husband's 80th birthday with a mea at the Boathouse which was vey good. Staff and other guests were good at sticking to Covid restrictions which was good. Obviously we were disappointed not to be able to have our family stay with us in the apartment and had to fork out extra for their accommodation elsewhere. Kitchen utensils were good but the welcome food package consisted of a small carton of milk, tea bags and sugar. The local shop was well stocked but expensive. The abbey grounds were interesting and enjoyed reading about the history. Beautiful location - pity about the not being able to use all its facilities and disappointed in the lack of luxury. ** photos available
William R.
Stayed 7 nights in Oct 2020