Villa Mezzaluna with private pool, A/C, Wi-fi on the Langhe hills, 5km from Alba

Thank you for your feedback. We truly appreciate that you had a pleasant stay and enjoyed the house. However, seeing a rating of 8/10 with the comment that the Langhe region is "somewhat uninspiring" is genuinely heartbreaking for us. You are in one of the most beautiful regions not only in Italy but in the world, recognized as a UNESCO World Heritage site. There are countless inspiring experiences to be had here, you just need to know how to seize them.

Thank you Michael for the kind words, guests like you and your friends are always welcome at Villa Mezzaluna. Vittoria, the house manager, also spoke very highly of you, thank you for being so respectful of the house I hope to see you again soon Daniela

Thanks for going into details. The mattresses were quite soft and we put them firmer recently to please the majority of guests. The sheets are washed and sanitized at each change, in white cotton and not synthetic. For the cushions we will also check the spare ones if there were any to replace. We on our part and in any case would have appreciated greater consideration of the house rules, also explained by Vittoria during check-in, as regards the separate wastes and the inappropriate use of A/C in the rooms

Hi Mark, thank you for your feedback. I apologize for the misunderstanding even if it was mentioned in the VRBO description (Rules of the house section) that the gas for the heating was NOT included. In the past it was included but unfortunately I had some guests that set the heating regulation on 30°C (86°F) with a big economic and environmental impact. Please consider that from September 2022 a photovoltaic system will be installed on the roof in order to make Villa Mezzaluna completely sustainable and environmental friendly.

Dear Marcy, Thank you so much for your beautiful words of appreciation for the villa and the entire team at Villa Mezzaluna. It was a true pleasure to welcome you, and please know that you will always be warmly welcomed back to Villa Mezzaluna. Thank you, thank you, thank you!

We are very pleased to hear that you enjoyed your week. We apologize if any inconvenience was caused and I assume there was a slight misunderstanding on how many guests and rooms should be made up. Anyway, we look forward to hopefully host you again and welcome you with a bottle of wine. All the best and kindest regards.

Dear Stephane, I am truly sorry, not so much for the negative review, unique among all the other positive feedback we’ve received, but because your words reflect a great deal of rudeness and frustration. I am sorry for your frustration and for your inability to relax and enjoy a pleasant vacation at Villa Mezzaluna, something that all our other guests have managed to do, as evidenced by their positive reviews. Out of respect for the entire team at Villa Mezzaluna, who work tirelessly to make our guests’ holidays unforgettable, I feel compelled to clarify that everything in our house is thoroughly detailed and described in the listing on the website, especially the distinction between the pool garden and the courtyard. Typically, the separate pool garden is highly appreciated by families with children, as it allows for better control over their movements. It is disheartening that, instead of enjoying your vacation, you spent your entire stay attempting to accuse us, sometimes even illegally, of negligence (by removing safety protections that prevented children from getting hurt) in an effort to obtain a refund. This has been carefully documented and proven, including to VRBO. It is true that there was an issue with the Wi-Fi, but we resolved it by the first working day. This is something that can happen anywhere, especially after the massive storm that struck the area the week before your arrival. While we apologize for the Wi-Fi issue, this does not give you permission to treat our house manager with rudeness and disrespect. Vittoria informed us that you were extremely discourteous, speaking to her irreverently, and even resorting to verbal and physical aggression. Such behavior is not tolerated at Villa Mezzaluna. Furthermore, you vacationed with 9 people (4 adults and 5 children), while the booking was made for only 7 (2 adults and 5 children), committing fraud not only against us but also against VRBO. Several items were stolen from the house (sofa cushions, pool towels, etc.), and you left the property without any checkout process with the house manager, leaving the refrigerator/freezer wide open, all lights and air conditioning on, showing no respect for the environment or the property. I am saddened to see that there are still such rude and disrespectful people traveling the world today. I wish you greater peace of mind in the future. Best regards,

Dear Eveline, Thank you very much for your kind words in your review. Although your feedback was brief, we remember the compliments you shared with us at check-out and know that your overall experience was very positive. That’s why we were a bit surprised by the 8/10 score, given your enthusiasm on departure, we were expecting an even higher rating! We hope to welcome you again in the future! Best regards,

Thanks for your kind words. We are so happy to hear that you loved your stay so much! Thank you for the tips and suggestions, we have already fixed all of the mentioned points. We are looking forward to welcoming you back and greeting you with a bottle of wine from the area and a tennis match ;-) . Take care!

Wir moechten uns herzlich fuer Ihren Besuch bedanken. Wir freuen uns sehr, dass Ihnen Ihr Besuch bei uns sehr gefallen hat. Auf jeden Fall wuerden wir uns erneut auf Ihren Besuch freuen und mit einer Flasche Wein von der Region willkommen heissen. Herzliche Gruesse.

Merci pour votre compliments et on est très contente que vous aviez bien vécue la maison et aussie la région. On e très heureux de vous accueillir à nouveau bientôt avec une bouteille de bonne vin de cette région. Cordialement.

Dear Guests, many thanks! Thank you for writing your experience by us. It's a nice reward for my efforts and for our area. It will be a great pleasure to see you again as soon as possible and help you to stay always in a better confortable home and garden and to know many other seats and things to do all around.