6/10 Okay
Allie B.
5 Mar 2024
Liked: Check-in, location
Disliked: Communication
Expected More
I reserved the home for President's weekend. A week before our stay we found out my husband wouldn't get that Monday (President's Day) off. I reached out to VRBO almost 2 weeks before our stay and received no response to see if we could modify our stay to Sunday. I finally was able to the get in touch a couple of days before our stay and they said no because it was just requested. I responded that I reached out over a week and half ago and they said because they did not hear back from the owner they did not respond to my inquiry. When we arrived to the home someone had just left because there was footsteps going down the steps.
The home was not very clean- there was mouse poop on the countertops, coffee, sugar and creamer all over the counter that the mouse that bit into and drug across the counter. The mouse was in and out the entire stay and my kids were scared the entire time. I reached out to property management after our stay again requesting at least half of the refund for Sunday night that we did not stay and still did not receive a response. I would not stay here again.
Allie B.
Stayed 3 nights in Feb 2024