Furnished Deck + Lake Access: Fairland Log Cabin

From the owner: "Thank you for being such an awesome person. We thank you for staying with us."

From the owner: "The neighborhood is great, and everyone is so nice. Thank you for saying that. There are a lot of places to stay, and thank you for staying at our lakehouse".

Hi Michael, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- Our mattresses are memory foam, chosen to appeal to most guests' comfort. We're ordering new pillows that aren't so thick for a more pleasant sleep experience for our future guests. - We want to assure you that we hygienically clean the hot tub after each guest's stay. The hot tub was clean on the date of your arrival, as shown by the photos our cleaning team shared with us before your arrival. - When you called our guest contact regarding your concerns, the reception was poor. She did not mean to be rude; she simply couldn't hear you. She suggested texting instead of speaking over the phone when the reception didn't improve.- She informed you that she would be over the next morning to address the hot tub. When she arrived, she found children in the hot tub with a sifter, and dirt that wasn't present in the photos we received from when the property was turned. - Our property doesn't offer a dishwasher, and we apologize for any confusion caused by our listing, which incorrectly included one at the time of your booking. We're updating this information promptly to ensure the accuracy of our listing details.- The back sliding glass door had been previously broken and repaired. We cleaned up the glass, but we will ensure to pick up any remaining shards that may have been missed.- The towels are brand new; we washed & folded them, put them away, and ensured there was no mildew odor.We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. Thanks for taking the time to leave a review.