Excellent assistance from Vrbo, but rodent activity affected both the bedroom and kitchenI want to begin by recognizing Vrbo’s excellent assistance in addressing the issues at this Washington, DC rental and helping us reach a fair financial resolution. Their resolutions team listened to our concerns, recognized the impact on our stay, and provided additional compensation when we could not reach an acceptable agreement directly with property management. I appreciate their help and want to distinguish their handling of the complaint from our experience at the property.We chose this rental partly because having a kitchen would allow us to prepare meals, store groceries, and avoid eating out every day. During our stay, we saw a mouse inside the home and promptly notified management.We were told someone would be sent to address it, but we did not receive a timely update about whether anyone had attended or what had been done, even after following up. Management later explained that a team member had visited and acknowledged the failure to communicate that information. I appreciate that explanation, but we saw the mouse again afterward. Our concern was not simply the missing update: the problem remained present despite the reported intervention.The most concerning incident occurred during the professional pest-control visit. The technician personally observed the mouse running from my bedroom into the kitchen. He told us that the poison treatment would most likely take approxim