We rented this property for a special weekend celebrating my 50th birthday with my sister and 4 nieces. The main reason we chose this home was the pool. Unfortunately, the pool was completely green upon arrival, with algae and live bugs swimming in it, making it unusable for our stay.I notified the host immediately. He repeatedly assured us it would be fixed, but no meaningful action was taken. A neighbor added chemicals to the pool, but no proper cleaning occurred until approx 9AM on the morning we were leaving, when a pool professional arrived and cleaned out a completely clogged filter. Had this simple maintenance been addressed when we arrived, we likely would have been able to enjoy the pool for most of the weekend.The situation was especially frustrating because it was a preventable maintenance issue. A problem that could have been prevented with routine upkeep—or resolved early in our stay—ultimately affected our entire trip.The host also promised a partial refund, but that promise was never fulfilled. It has now been two weeks since our stay, and despite ongoing communication with the property management company, no resolution has been provided.We specifically chose this property over other options closer to downtown because the pool was so important to our trip. We were extremely disappointed the primary advertised amenity was unavailable, and even more disappointed promises to correct the issue and provide compensation are still unfulfilled.