Vintage Windsor Home: Private Yard & Covered Deck

We're so glad you found the house clean, comfortable, and a great value for your stay. It's wonderful to hear you enjoyed your time there!

Thank you so much for staying with us. We appreciate your business and feedback. I apologize for the high heat. The thermostat was probably left on high from the previous guest. All televisions are fire stick equipped and I wished that you had reached out to us for further instructions if it wasn’t clear. I hope that you book with us again soon and please reach out next time if you need clarification on anything. Thanks 🙏🏾again for this kind and honest review.

Hi Sheryl, we’re glad to hear that communication and access were seamless for you, but we're sorry to hear that the cleanliness didn’t meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- The property was checked the day before your arrival, and I found everything to be in order. However, your feedback is important, and we have spoken with the cleaning team to ensure higher standards moving forward.Thank you for sharing your experience with us. We hope to have the opportunity to host you again in the future and provide an even better experience.

From the Owner: "Thank you again for your thoughtful review. We truly value your feedback and are glad you found your stay relaxing overall.We wanted to share a bit more context from the property owner’s perspective as well. The tiny house is designed to reflect a vintage charm, and while it may differ from more modern accommodations, that character is part of the intended experience. The owner notes that small hotel-style bar soaps are provided in each bathroom for handwashing, and hand towels are available in both the bathroom and kitchen. While paper towels are not currently included, it's helpful to know this was missed, and it's now being considered for future stays.Regarding your mention of the nearby train, it does run by the lake at the back of the property, but it is not close or disruptive, and many guests have found it adds to the charm without impacting their rest.Your feedback on the lighting and pathway access is very much appreciated, and we’re working with the owner to explore improvements to both lighting and landscaping to make arriving after dark easier and safer for future guests.We sincerely appreciate the 4-star rating and your balanced observations. It’s clear this home has great potential, and your input is helping us make it even better."

From the Owner: "Thank you for your review. I truly appreciate the 4 stars and your feedback. I do want to take a moment to address a concern regarding communication during your stay. My guest contact did her best to respond respectfully under difficult circumstances, and as discussed on our call with Evolve, both parties had the opportunity to share their perspectives, express their apologies, and move forward. We take guest experience seriously and always aim to handle concerns with care and professionalism. It’s also important to us that information about the property is accurately represented, and I’ll always respond if clarification is needed to ensure future guests have a clear understanding of what to expect. Thank you again for staying with us. We’re grateful for your visit."

From the owner: We are sorry that we did not meet your expectations. The house is owned by a person and not a rental company. We work hard, and provide a clean and comfortable place for all our guests. - We offer keyless entry and the lock box is only for cases where the keypad fails. - Before every check in, my aunt nearby does a walk through with my property manager and guest contact to make sure everything is in place/functioning. - The storm door was not broken before you arrived we have verified it was working. - The home is vintage, bath tub is clean and vintage, mattress is green/white in color without stains. Everything is in good condition, and is not sunken in. - We do not offer sugar/coffee but I’m willing to offer sugar packets. - The filter lasts for 3 months in the fridge, it was changed 2 months ago. - I had a deck of cards there, but unfortunately they walked away with a past guest. I will put new cards/board games. - We have plenty of towels in the kitchen. - We will replace the pillows with the hopes they will not be too firm.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.