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Aparthotel

Pegasy Premium Suites & Residence Westlake

Aparthotel with free parking, a short walk to West Lake

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Photo gallery for Pegasy Premium Suites & Residence Westlake

Exterior
Terrace/patio
Front of property
Room
Reception
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Barbecue grill
  • Housekeeping
  • Outdoor space
  • Parking included
  • Air conditioning

Explore the area

View in a map
No 33 /399 Au Co, Tay Ho, Hanoi, Hanoi, 100000
  • West Lake
    ‪2 min walk‬
  • Hanoi Old Town Night Market
    ‪4 min drive‬
  • Hoan Kiem Lake
    ‪5 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪22 min drive‬

Choose your unit

View all photos for Deluxe Apartment

Room

Deluxe Apartment

  • 969 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed

View all photos for Grand Apartment

Living area

Grand Apartment

  • 753 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, Bathtub, Lake View

Living area

Deluxe Apartment, Bathtub, Lake View

  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

Room

Deluxe Apartment

  • 969 sq ft
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed

View all photos for Classic Studio

Room

Classic Studio

  • 431 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Apartment

Room

Panoramic Apartment

  • 1399 sq ft
  • 3 bedrooms
  • Lake view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Executive Penthouse

Room

Executive Penthouse

  • 1399 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Apartment

Room

Superior Apartment

  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Hanoi

Located in Tay Ho, a neighbourhood in Hanoi, Pegasy Premium Suites & Residence Westlake is near the airport and near a train station. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Indoor Games Gymnasium or My Dinh National Stadium.

What's nearby

  • West Lake - 2 min walk - 0.2 km
  • Ho Chi Minh Mausoleum - 3 min drive - 3.0 km
  • Dong Xuan Market - 3 min drive - 3.4 km
  • Hanoi Old Town Night Market - 4 min drive - 4.1 km
  • Hoan Kiem Lake - 5 min drive - 4.5 km

Getting around

  • Hanoi Long Bien Station - 8 min drive
  • Ga Co Loa Station - 16 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 30 min drive

Restaurants

  • ‪Oven D'or Restaurant - ‬4 min walk
  • ‪Sheraton Hanoi Lobby Lounge - ‬4 min walk
  • ‪Dân Tộc Quán - ‬3 min walk
  • ‪The Slavic Teahouse - ‬2 min walk
  • ‪Sheraton Club Lounge - ‬4 min walk

About this property

Pegasy Premium Suites & Residence Westlake

Aparthotel with free parking, a short walk to West Lake
Along with concierge services, this aparthotel has laundry facilities and express check-in. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, tour/ticket assistance and a garden are on-site. Each apartment features a kitchen with a fridge and a microwave, plus free WiFi and a TV with digital channels. Guests can appreciate conveniences, such as a dining area and a sitting area, and other amenities include Netflix and a rainfall shower.
Pegasy Premium Suites & Residence Westlake offers 10 air-conditioned accommodations with rice cookers and complimentary slippers. This accommodation offers separate sitting areas and includes dining tables. Televisions come with digital channels, pay-per-view films and Netflix. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

This Hanoi aparthotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and printers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Amenities

Kitchen
Parking included
Free WiFi
Air conditioning
Laundry
Outdoor space

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Zalo mobile app before check-in

Access methods

Access code, host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 1000000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 18 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Is Pegasy Premium Suites & Residence Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pegasy Premium Suites & Residence Westlake?

Self-parking is free at this property.

What time is check-in at Pegasy Premium Suites & Residence Westlake?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Pegasy Premium Suites & Residence Westlake?

Checkout is at noon.

Does Pegasy Premium Suites & Residence Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 18 per vehicle applies.

Where is Pegasy Premium Suites & Residence Westlake located?

Located in Tay Ho, this aparthotel is 0.1 mi (0.2 km) from West Lake and 2.5 mi (4 km) from Hoan Kiem Lake. Tran Quoc Pagoda and Ho Tay Water Park are also within 2 miles (3 km).

Pegasy Premium Suites & Residence Westlake Reviews

Reviews

8.4

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 13 out of 17 reviews
Rating 8 - Good. 0 out of 17 reviews
Rating 6 - Okay. 0 out of 17 reviews
Rating 4 - Poor. 2 out of 17 reviews
Rating 2 - Terrible. 2 out of 17 reviews

8.6/10

Cleanliness

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

8.4/10

Communication

Reviews

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities, communication
Lovely staff with very accommodating hotel accommodations and great dining. The staff are willing to help with scheduling and transportation and food as well. Will definitely be staying here again and again.
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was an absolutely brilliant apartment in Westlake Hanoi. I loved the room and the service. The room even got a washing machine and tumble dryer for cleaning my things. Such a incredible experience
Stayed 1 night in May 2025

10/10 Excellent

GH

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a great stay. The apartment was fancy. Spacious room, fully equipped kitchen and smart TV. I'm happy to be here for the next trip
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
wonderful apartment in Tay Ho. I ve lived in Tay Ho for 6 years and it is definitely my favorite place.
Stayed 1 night in Mar 2025

10/10 Excellent

Linh

Liked: Cleanliness, property conditions & facilities, communication
Clean and comfortable room, enthusiastic and thoughtful staff, furniture so modern!
Stayed 1 night in Feb 2025

2/10 Terrible

Elhadj

Disliked: Cleanliness, property conditions & facilities, communication
The hotel is very bad
Stayed 8 nights in Apr 2025

10/10 Excellent

Hue

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was very nice, my boyfriend usually had problem sleeping at other places but at this place we were very comfortable. It’s in a very quiet and peaceful area so highly recommend it to those who want to relax

10/10 Excellent

Trang

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great night here. Private and quiet. Big tub to relax and cook with friends
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
I came back here after the first time. Everything is still pretty new and good. The receptionist guys are friendly and helpful
Stayed 1 night in Jan 2025

10/10 Excellent

To

Liked: Cleanliness, amenities, property conditions & facilities, communication
Have a nice lakeview, nice staff, private, full furniture,
Stayed 1 night in Jun 2024

10/10 Excellent

T?t Ð?t

Liked: Cleanliness, amenities, property conditions & facilities, communication
This apartment exceeded all my expectation, providing a cozy and inviting atmosphere that made me feel right at home. From the comfortable furnishings to the impeccable cleanliness, it offered everything I needed for a perfect stay.
Stayed 1 night in May 2023

4/10 Poor

Michael

Liked: Property conditions & facilities
Disliked: Amenities, communication
Bad communication almost made us miss our flight. They hold all guests id’s and I told them we would need it back at 6:30 am so we could head to the airport because at night there is no one at the front desk. They do send you a text with basic info but no mention of early morning departure procedures. If they respond otherwise, it’s not true. We had to wait almost an hour until someone finally came to the front and returned my TRC ID. Room was not very clean and had to request they re-clean certain areas.
Stayed 1 night in Jun 2023

2/10 Terrible

Lucas

Disliked: Cleanliness, amenities, property conditions & facilities, communication
We booked Pegasy Suites Lakeside for 11 nights, but left after 4 due to poor conditions. Here’s why: Cleanliness Bathrooms were filthy with mold and dirt. Both bathtubs lacked drain stoppers initially. Foul odor from toilets and drains spread into living areas, requiring open windows. Broken bathroom window lock made it unsafe. Bedding was thin, dark gray, unlike the high-quality white sheets shown in photos. Old, small, thin bath towels, no hand towels or washcloths provided. Laundry machine emitted a terrible odor. Old, thin, dirty bathroom carpets. Facilities Poorly equipped kitchen; only one pot and one incompatible pan for the induction cooktop. No kitchen towel, laundry soap, or basic kitchen necessities provided. Faulty cabinets and drawers in bedrooms and kitchen. Leaky, spraying bathroom faucets. Old, dirty, damaged iron and ironing board available upon request. Only one pair of slippers in a 3-bedroom accommodation. Noise Rooms were not soundproof as claimed. Morning noise from street cleaners, loud nighttime bars, and early ward announcements. Loud music from nearby preschool disrupted peace. Service Poor service: staff initially refused extra toilet paper, then rudely threw it at me. Limited, poor-quality toilet paper and no essential items provided. Value Misleading listing photos and descriptions. Poor cleanliness, inadequate facilities, and unprofessional service make it overpriced. In summary, Pegasy Suites Lakeside was one of the worst stays.
Stayed 12 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Brilliant hotel with full amenities. The room was big and full of light. Mattress was perfect for European people.
Stayed 1 night in Jun 2025

10/10 Excellent

Mahmoud

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed staying for the third time staying on West lake prefer staying here , Luxury and very clean , Lake View , feel like my home 🏠
Stayed 2 nights in Jun 2025

4/10 Poor

Yves

Liked: Communication
Disliked: Cleanliness, room comfort
Assez peu ressemblant aux photos et assez vieillot. Le wifi marche partiellement, le matin assez tôt la femme de chambre chante, la baignoire fuit, les murs sont très mal insonorisés et il n’y aucun volets aux fenêtres. Très peu de vaisselle aussi pour soit disant 2 personnes. Le seul point positif est le personnel accueillant et à l’écoute mais malheureusement l’hôtel mal en point gâche tout.
Stayed 7 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 1 night in Aug 2024