Casa Javi- Ocean Front Located Mid Isla Mujeres

Thank you so much for your kind words! We're delighted to hear that you had a great time and enjoyed the home's location. It was a pleasure hosting you, and we’re glad that our property contributed to your perfect stay. We look forward to welcoming you back on your next visit!

Thank you for your kind words! We’re thrilled to hear that you enjoyed the incredible ocean views from all three floors and that the location worked well for exploring both downtown and the southern part of the island. We strive to ensure that our property matches the expectations set in our listing, and it’s wonderful to know that you had a great experience. We look forward to welcoming you back on your next visit!

Thank you so much for your kind words! We're thrilled to hear that you had a great stay and that our team was able to assist you throughout the process. We always strive to provide clear communication and seamless support for our guests, so it's wonderful to know that our efforts helped make your stay enjoyable. We're delighted that you enjoyed the convenience of the golf cart rental and had a smooth check-in experience. We would be honored to welcome you back next season!

Thank you so much for your kind words and for choosing us for your vacation! It was a pleasure assisting your group in planning all the details to ensure you had an unforgettable experience. We're thrilled to hear you enjoyed the chef services, transportation, and golf cart rental, as well as the special surprise of witnessing the sea turtles laying eggs on the beach—what a magical moment! We’re delighted that you had such a wonderful time and that you’re already planning to return next year! We look forward to welcoming you back for another amazing stay.

Thank you very much for your review and for your kind words about the house. We're glad you enjoyed the space and found it even larger than expected. We apologize for the inconvenience you experienced with the rooftop hot tub and the bathtub. I would like to inform you and future guests that the hot tub issue has been fully resolved. In May 2024, we replaced the pump with a brand-new one, and it now functions perfectly. We strive to ensure that all our amenities are in top condition for every guest, and we appreciate your feedback as it helps us continue to improve. Thank you again for staying with us, and we hope to welcome you back in the future.

Thank you so much for your feedback! We're delighted to hear that you enjoyed the property, especially the pool patio and the open-air experience with the ocean so close by. It's wonderful to know that you found the location relaxing despite the nearby road traffic. We appreciate your comments regarding the spa and the stove/oven. The spa is a dip pool, and we want to clarify that it is fully functional; the jets work perfectly. We apologize if there was any confusion during your stay. Regarding the oven, we’ll ensure our team addresses the missing heating elements right away. We're glad that everything else met your expectations, and we truly appreciate your understanding with the minor issues. We look forward to welcoming you back for another stay!

Thank you for your feedback. We truly appreciate you taking the time to share your experience, as it helps us improve. We are sorry to hear that the check-in process and the initial cleanliness of certain areas did not meet your expectations. We have already addressed this with our team to ensure that it does not happen again. Regarding the supplies and the issue with the AC unit, we’re glad our team was able to resolve them quickly. Providing a comfortable stay for our guests is our top priority, and we will continue to work on delivering the high-quality experience our guests deserve. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for an improved experience.

Thank you for your detailed feedback. We truly appreciate you choosing our property for your stay and for highlighting the positive aspects, such as the location, ocean views, and amenities like the A/C and comfy furniture. We sincerely apologize for the issues you encountered. Regarding the BBQ grill, we understand your disappointment. Due to local fire regulations, we are unable to provide grills at this time, and we will ensure this is made clearer in our listings to avoid any confusion. We’re sorry the oven did not meet your expectations; we’ll look into this to ensure it functions properly in the future. We also regret the experience with the rooftop spa. Our maintenance team did attempt to resolve the issue, but it seems we were unable to meet the usual standard, and for that, we apologize. We will be addressing the chlorine levels to ensure this does not happen again. Your feedback is invaluable to us, and we will be updating our listings to better reflect the current amenities. We’re glad you still enjoyed the views and the overall experience despite these inconveniences, and we hope to welcome you back with a more flawless stay in the future.

thank you so much!