I have never had a poor experience with a VRBO rental before. Unfortunately, in 200 E Barnes St. there was not a single ceiling or bathroom fan in the home. Mold was visible on multiple AC vents, the air filter was caked with dust and dirt, and dust lined the window sills. We found popcorn and other food debris around the couch and refrigerator, ants in the kitchen and on the back patio, and grass so overgrown it reached halfway up my car tires, my shins, and my dog’s belly.I contacted Cola Vaughan Realty requesting alternative accommodations that were clean, maintained, and safe. Megan stated none were available. When I asked for a discount due to these conditions, I was told I was not going to receive a “free vacation”…something I never requested. Instead, we were told we were welcome to leave early, despite having prepaid plans for our stay.They eventually sprayed for ants and directed my husband to a replacement AC filter, so he could change it himself. However, they declined to have the mold professionally evaluated, calling it “run-of-the-mill mold and mildew,” and offered only to hose the vents off outside. I declined due to concerns about disturbing spores around our baby and senior dog. And the grass was finally cut just two days before our departure.The property was not the clean, maintained, and the safe environment that they advertised. I have photos, emails, and a recording documenting these concerns and our communications with management.